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AutomotiveMastermind offers predictive analytics & mktg automation tech for automotive industry.
 
New York City + Long Island, NY    Posted: Tuesday, April 09, 2019
 
   
 
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JOB DETAILS
 

automotiveMastermind is looking to hire a Dealer Relations Manager (DRM) for Long Island.

This position is responsible for day-to-day customerrelationship management & champions the adoption & ongoing use of the company product in the dealerships. S/he executes launch planning, manages the product implementation & delivers initial & ongoing training to meet the needs of the dealers in their area through regular monthly performance visits.

This person is the first point of contact for our dealerships handles issues & follows up on those that have been escalated. S/he brings best practice knowledge of the product into the client organization to support the companys value proposition to its dealerships. This person must have an in-depth understanding of the product functionality & related services as well as an overview of the technical functionality in order to train effectively & communicate appropriate usage. In addition the DRM will ensure that product changes, new features & releases are communicated & implemented in a timely manner.

This position will cover a geographical area & work as part of a larger team reporting to a Regional Area Manager. S/he will also deliver training from time to time to company team members as part of their onboarding process.

Qualifications:

  • Bachelors degree in Business, Management, Marketing or a related field
  • 3-5 years professional experience working in sales, marketing or customer service in a luxury automotive retail environment
  • Significant experience working with CRM tools & high comfort level with digital technology
  • Think quickly on your feet & handle ambiguity
  • Communicate well both orally & in writing & demonstrate business & financial acumen in your daily work
  • Know how to establish rapport & develop meaningful relationships with your clients
  • Negotiate effectively, finding the win-win solution to problems
  • Proactively solicit feedback, ask clarifying questions & resolve issues in a non-confrontational way
  • Abilityto perform as part of a larger team & work independently to schedule & prioritize your work
  • Regularly assess your own performance & adapt your work to achieve better results
  • Mustbelieve in what you do & feel a vested interest the companys success

Be Ready to Travel:

This role requires 80%-100% travel within the region & nationally as needed.

Physical Demands

The candidates must be able to meet the physical demands of this job with or without reasonable accommodations.

Expected Hours of Work

This is a full-time position. We work to a flexible schedule based on the company needs; generally this is Monday through Friday, though holidays & weekend may be required.

 
 
 
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