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Medallia // customer experience management SaaS
Paris, France    Posted: Thursday, December 02, 2021
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Medallia is the pioneer & market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding & management of experience for candidates, customers, employees, patients, citizens & residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person & every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here 

At Medallia, we hire the whole person.

Responsibilities include:
• Handle large-scale SaaS implementations & ongoing servicing of the Digital product portfolio as part of the Professional Services account team 
• Expert source of knowledge, best practices & expertise with the Digital product & our
department's processes
• Accountable for the Strategic & Enterprise client portfolio using our Digital product, which happens to be one of the most adopted products at Medallia
• Highly skilled in project management, & risk management with large customers & executive stakeholders
• Using Best practices & industry expertise to align Digital strategy with the overall business objectives of larger omni-channel program
• Functions as an organisational ambassador for Digital; Works closely with different areas of the business such as Product, R&D, Sales & marketing.
• Manage clear implementation milestones based on project management processes to deliver projects on-time & within budget
• Work with clients to establish & achieve critical business goals & key performance
indicators, resulting in successful renewals & overall growth of account
• Create tangible & repeatable success stories with large enterprise customers, across
different industry verticals.
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