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Casper // sleep startup focused on mattress
New York    Posted: Wednesday, January 13, 2021
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Looking for a job to get you out of bed?

Casper is looking for an IT Operations Manager to take the lead on providing exceptional IT support to our growing HQ workforce & Retail fleet. You will have a passion for delivering high quality technology (hardware, software & support!) for all of Caspers locations & employees, to help us achieve our vision of a well-rested world!

Casper ( was created to re-imagine sleep from the ground up, beginning with its obsessively engineered, outrageously comfortable mattress. All of Caspers sleep products including its pillow, bedding, & furniture are developed in-house by the companys award-winning R&D team in San Francisco. Casper was named one of Fast Companys Most Innovative Companies in the World & its eponymous mattress was crowned one of TIME Magazine's Best Inventions.

We are deeply committed to building a diverse & inclusive workforce so that we represent all those who dream big equally.

When youre not catching zzzs, this is what youll do...

  • Manage, mentor, & develop a team of four talented IT Support Specialists
  • Manage all of Retail Infrastructure/IT end to end
    • Architect IT/Infrastructure design 
    • Assist store development team with LV drawing & help assess sites
    • Collaborate with internal teams & vendors to manage our rapid retail expansion
    • Procure, configure & deploy technologies to new & existing Casper retail stores.
      (e.g. endpoints, networks, security systems) for New Store Openings
    • Provide ongoing technical support (24/7) to all stores across different time zones
  • Manage Service Level Objectives (SLOs)/Key Performance Indicators (KPIs) for both Corporate & Retail  service/incident requests, in order to provide a high level of service 
    • 2 Corporate offices (NY, SF)
    • 66 Retail stores & counting
  • Manage a multi-million-dollar budget
    • Hardware Procurement
    • Core application licensing
    • NSO setup services 
  • Ownership of all Network Operations
    • Develop, monitor/supervise, & ensure the implementation of all our networks
    • Responsible for Caspers  Network uptime, patch management & maintenance of all  networks
    • Responsible for network redesign to adhere to our business compliance projects (PCI/SOX)
  • Responsible for Corporate/Retail Vendor Management relationship 
    • Manage ISP providers, Telecom & Mobility 
    • Vendor accountability for execution on agreed terms improving ROI & project objectives
    • Contract negotiations
  • Manage Asset Management lifecycle
    • Procurement, Assignment, Maintenance & retirement of all assets
    • Ensure all MDM workflows/automations are maintained to ensure 100% accuracy in our Asset management tool
      • Auditing & Reporting features
  • Launch new off-the-shelf SaaS products

Our dream candidate has...

  • At least 7 years of relevant experience, with at least 1-3 years experience in people management & 1-3 years of experience in IT infrastructure builds & project management.
  • Knowledge of modern Cloud Infrastructure, for example:
    • Okta
    • GSuite
    • BetterCloud
    • Meraki
    • MDM platforms (Airwatch, Jamf & etc..)
    • Atlassian (Jira)
  • Excellent communication & documentation skills.
  • Process-oriented. Able to pivot quickly & not afraid to get your hands dirty!
  • Bachelor's Degree in IT related field or equivalent experience.

The syrup on your waffles

  • Participation in our HQ bonus program for some splurging & equity so that youre part of the Casper family.
  • Medical, vision, & dental insurance to help you with those coughs or cavities (too many waffles...)..
  • Wellness programs like cash incentives for tracking sleep & fitness, credits for your favorite studios & in-office activities
  • Unlimited vacation policy.  If you need time off just take it; we trust you!
  • Catered lunches twice a week to give you time to catch up with your teammate
  • Free snacks & coffee, including a huge breakfast selection (10 types of cereal anyone?)
  • A full gifted bed set when you join & product discounts for friends & family!


If you dream about this stuff this job is probably right for you.  We look forward to learning more about you!

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