Fascinated by the future & captivated by technology?
Smart, driven & want to make a difference in the world?
You'll fit right in.
Join a diverse team at Visa, where your individuality fits right in. We can provide the opportunity to shape the payments experience globally. Together, let's transform the way the world pays.
Think you know us?
Our mission is to connect the world through the most innovative, reliable & secure digital payment network that enables individuals, businesses & economies to thrive.
Individuality fuels our brand & our global team - we're proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives & experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it's taking advantage of agile work schedules or our wellness programs, Visa respects & encourages meaningful work/life balance for everyone. In addition, we offer market leading salary & have a fantastic benefits offering.
So, if you're not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.
If you think you could support Visa as a Merchant Sales & Acquiring Account Lead - Strategic Initiatives (UK&I) we want to hear from you - together, let's make Visa a great place to work.
What's it all about?
Merchant Sales & Acquiring is a team dedicated to serving the needs of our merchant & acquiring partners. The UK&I Merchant Sales & Acquiring team is focused on ensuring that UK&I merchants prefer Visa. We want our clients to see Visa as a trusted strategic partner that delivers tangible value & is easy to do business with. Our actions are designed to protect & grow payment volume & revenue contributions while increasing the value merchants perceive & balancing the needs of all of our stakeholders. Our team specifically is focused on commercializing existing & new merchant relationships to drive Visa revenue.
The Merchant Account Lead will report to the Senior Director, UK&I Strategic Initiatives within the UK&I Merchant Sales & Acquiring team, & will play a key role in managing key external partnerships to grow Visa's commercial engagements in the UK&I. The Lead will be the single point of customer contact & own the client relationship, & will work to structure & negotiate commercial constructs, proactively source new opportunities, & drive account & market planning. As part of our team, you can expect to have exposure to a broad set of partners, & gain experience working across clusters & functions. You will have frequent exposure to our team's leadership & play a key role in closing merchant deals.
The ideal candidate will bring passion for & interest in payments, client-facing skills & presence, & knowledge of merchant strategies & priorities & will enjoy creative problem solving, working collaboratively across functions, & have an entrepreneurial mindset.
So what do we expect of you, day to day?
Manage senior merchant relationships: You will lead the management of merchant-focused strategic initiatives in the UK & Ireland. You will proactively manage the ongoing needs of the merchant & provide guidance to internal teams to ensure the highest quality customer service on all matters ranging from strategic to executional; Have a pro-active, solutions-oriented mindset.
Driving positive merchant outcomes: You will be driving positive merchant outcomes. Consultatively identifying & prioritizing merchant needs & crafting customized solutions that grow the merchants' business & increase merchant satisfaction with Visa products/services
Identifying & quantifying merchant investments: You will identify & quantify merchant investments. You will identify merchant investment & partnership opportunities that will jointly benefit merchants & Visa, develop appropriate business cases & forecasts, advocate for funding, track performance/return of invested funds, & use learnings to inform future investments. Gain alignment & merchant buy-in.
Establishing strong internal partnerships: You will establish strong internal partnerships. Establish fluency in all Visa merchant-facing solutions. Collaboratively define responsibilities for various merchant outcomes with internal partners. Articulate merchant needs & influence product/capability road maps by leveraging merchant feedback, endeavoring to break down silos & work together as One Visa. You will continuously ensure a full alignment with other Account Executives in charge of the same client in other Regions, providing guidance, sharing information & trying to find the right balance between Global objectives & local needs.
What we're after...
- Experienced, results oriented leader with extensive business experience & a proven track record in developing client relationships & sales partnerships
- Excellent interpersonal skills with the ability to work collaboratively across functions & geographies in a complex matrix environment
- Experience in Sales/Business Development, with a focus on cards & payments
- Experience in working in a global organization would be beneficial
- Excellent problem solving skills
- Ability to prioritise across a broad set of responsibilities & partners
- Ability to work independently & in collaboration with high level of success/achievement
- Proactive / self-starting; willing to take on new challenges & responsibilities
- Ability to influence teams even if no direct reporting relationship
- Excellent written & oral communication skills
- Educate to degree level is preferred
Think you have what it takes?
If you are interested in a career that will challenge & inspire you - we'd love to hear from you!
Diversity & Inclusion
Universal acceptance for everyone, everywhere, is not only our brand promise, it's the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture & background, fight for important initiatives like Equal Pay & actively work to eliminate unconscious biases that hold us all back.
By leveraging the diverse backgrounds & perspectives of our worldwide teams, Visa is a better place to work & a better business partner to our clients.