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Braze is lifecycle engagement platform for brands to humanize connection w/ customers.
Engineering, Full Time    New York    Posted: Tuesday, January 29, 2019
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Braze (formerly Appboy) is a customer engagement platform that delivers messaging experiences across push, email, apps, & more. Braze is built specifically for todays mobile-first world & tomorrows ambient computing future. Braze is set apart as the platform that allows for real-time & continuous data streaming, replacing decades-old databases that arent built for todays on-demand, always-connected customer. With data, technology, & teams working together in unison, the Braze platform makes marketing more authentic, brands more human, & customers more satisfied with every experience.

Each month, tens of billions of messages associated with over 1.5 billion active users are managed through our technology. Braze is a venture-backed company with hundreds of employees in offices located in New York City, San Francisco, London, & Singapore. Most recently, weve been named a Leader in the Forrester Wave: Mobile Engagement Automation, Q3 2017 evaluation. Weve been recognized by Forbes Cloud 100 at #85, ranked #225 on's 500 Fastest Growing Private Companies, named a Top 10 Upstart by Business Insider, in addition to being #21 in the Deloitte Technology Fast 500 List. Learn more at


More than 600 global consumer brands rely on Brazes infrastructure for their own product experience. Were looking for a Director of Site Reliability Engineering to manage, scale, & improve Site Reliability Engineering (SRE) at Braze. Strong communication skills are a must, as this role partners directly with senior managers & executives working on product engineering & infrastructure operations.

The mission of the SRE team is to increase confidence in changes to the Braze production environment, with a focus on performance & uptime for each service (internal & external) at Braze. The team is responsible for continuous improvement to service level objectives & for providing guidance, expertise, mentorship & education to the entire Engineering organization on how to build, test, monitor & deploy massively scalable applications.


  • Define, report on, & drive improvements toward service level objectives
  • Hire, manage performance & establish career path opportunities for a global team of engineers working on massively scaled systems (1.5+ billion monthly active users)
  • Create quarterly objectives & key results to increase uptime & system performance
  • Partner effectively with product engineering & infrastructure teams to help achieve each groups key quarterly business objectives
  • Enact continuous improvement through incident root cause analysis
  • Foster a culture of modern engineering operational practices, reliability, & velocity
  • Define & enable standards for configuration, monitoring, reliability, & performance


  • Bachelors degree, or equivalent, in a technical field such as computer science or information systems
  • Results-oriented with a track record of at least 8 years of building & managing engineering & operations groups, preferably teams that are globally distributed
  • Proven ability to operate large-scale distributed systems to high availability targets
  • Strong familiarity with containers & container-orchestration (Kubernetes, ECS, etc.)
  • Experience using automation (Chef, Puppet, etc.) to make services more sustainable
  • Capable of discussing in depth topics such as networking, infrastructure, debugging & optimizing code (Java, Python, Go or Ruby)
  • Excellent communication & interpersonal skills, & empathy for customers


Complete tech startup vibe including free daily lunches & snacks, group events & top of the line computer setup! A general feeling throughout the office that what you do matters everyday.

Collaboration! Complete support of your teammates across all departments & a real get it done attitude for our customers.

  • Excellent medical insurance & life assurance coverage for you & your dependents
  • Matching 401K
  • Daily catered lunches, snacks & beverages
  • Collaborative, transparent, collegial & fun loving office culture
  • Flexible time off policy to balance your work & life in the way that suits you best

In addition, this position is exempt under the provisions of the Fair Labor Standards Act.

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