BlaBlaCar is the global leader in long-distance carpooling. We're an innovative & fast-growing company building a unique community of 60+ million members to transform the way people travel across the world!

Why join us?

One of BlaBlaCar's key strategic goals is to foster a highly engaged community of users. The Community Relations Team at BlaBlaCar aims at providing assistance to this community, by listening to users, guiding them & satisfying them. This ensures our members an enriching & trustworthy experience. The Community Relations Team is answering questions & requests in 30 different languages, everyday & 7 days a week.

What you will directly contribute to:

• Moderating member profiles & their content (vehicle pictures, trips, etc.)
• Answering to member messages in a timely manner
• Providing users with guidance & support through various channels (tickets, chat & phone) at high quality level (we offer a 100% response service)
• Overseeing the overall activity on our social media (Facebook, Twitter, etc.) & maintaining dynamics within the anglosaxoncommunity
• Gathering members' feedback & communicating it to the Tech Team
• Reporting into the Associate Manager
• Improving the overall member experience

For this position, you will be working mostly in the office & some hours remotely from home.

What you will need to be successful:

• Excellent proficiency in written & spoken Hindi & English
• Fluency in French would also be a plus
• Experience in customer service of course a plus
• Proven ability to prioritise busy workloads
• Sincere willingness to fairly balance our business & members' needs
• Strong ability to work on his own while being dynamic & hardworking
• Strong knowledge of the internet ecosystem
• A prior experience using the service as a driver and/or a passenger would be a plus
• Be humble, structured, organised, motivated by innovation & a relentless doer
• Enjoy working as a team-player & learning from others

A few practical details about the role

• Start: As soon as you are ready!
• Location: Paris HQ + homeworking
• Contract: about 25 hours/week(may work on the evenings & weekends). 6 month contract (CDD) renewable
• Compensation: 12€ gross/hour

What we offer all of our employees:

• A start-up spirit that fosters agility, teamwork & impact

• Challenging career opportunities in a high-growth & fast-paced environment

• An inspiring working environment including state-of-the-art office spaces

• Free carpooling to live our value Be The Member”

• Annual BlaBlaBreak which takes us all for an unforgettable weekend

• Possibility to do a BlaBlaSwap once a year & go work from another BlaBlaOffice abroad

• Bi-Weekly BlaBlaTalks when we learn from each other

• Weekly Tech Demos

What is next?

If you are ready to join our exciting journey, please apply below: upload your resume in English (PDF format) & answer our questions in English.ou might have to answer a question in your mother tongue or in the language of the position you're applying for.

Kindly note that only complete applications will be reviewed by our hiring team & that all your information will be kept confidential.

You can expect us to review your application within the following 4 weeks. If your application & profile fit our requirements, we will send you a first video test. Then, we will invite you for various interviews with our Community Relations Team.

BlaBlaCar is an equal opportunity employer. We celebrate diversity & are committed to creating an inclusive environment for all employees.