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Twilio // platform for building messaging applications
Dublin, Ireland    Posted: Saturday, October 03, 2020
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Because you belong at Twilio

The Who, What, Why & Where

Twilio is growing rapidly & is seeking a Senior Global Benefits Analyst to join the benefits team. This role will be responsible for contributing to the successful administration of our benefits policies & programs. Reporting to the Head of Global Benefits, we are looking for a senior benefits analyst that can help us grow & scale our health & wellness programs. 


We are seeking a Senior Benefits Analyst to manage our international benefits administration, & assist in global benefit communications. We are seeking benefit analysts with:

  • 3+ years of related experience
  • Must be attentive to details & able to juggle many tasks at once
  • An understanding of the end to end benefits process with stakeholders
  • Familiarity with Excel or similar  
  • Exceptional verbal & written communication skills
  • Workday experience is preferred
  • Prior experience working with insurance brokers in multiple countries is preferred 
  • Bachelors degree required or equivalent experience


As a Senior Global Benefits Analyst, you will live the Twilio Magic values:

WEAR THE CUSTOMERS SHOES: Assist employees & managers with benefits questions. Keep an employee mindset in all of our processes & communications. 

WRITE IT DOWN: You will be our go-to resource for employee benefit communications. You will partner with the global benefits team to ensure accurate & up to date information on all benefits offerings. 

BE AN OWNER: Work with key stakeholders to ensure end to end integrity with eligibility files, vendor payments, & financial reconciliation.

DONT SETTLE: Partner with the global benefits team, our stakeholders, & subject matter experts to hunt down issues & drive them to completion. 

RUTHLESSLY PRIORITIZE: In this role you will need to be able to prioritize your work & reassess as new priorities emerge. You will need to be comfortable setting clear expectations with your stakeholders.

DONT SETTLE: proactively identify & remediate pain points in benefit administration, working with operational partners, HRIS, People Ops, & Payroll to optimize our benefit operations.


The Total Rewards team is central to Twilios relevancy as an employer of choice. In leading all aspects of identifying, evaluating, & analyzing our benefit programs, we want to ensure that we attract, reward, & retain the best & brightest Twilions.

Twilio is a company that is empowering the worlds developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, & your entire employee experience. We only win when our employees succeed & we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, & innovation & we want you & your ideas to thrive at Twilio.


This position will be located in our Dublin office/Dublin remote. Around the world, Twilio offers benefits & perks to support the physical, financial, & emotional well being of you & your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers experience,  understands that this is a marathon, not a sprint; that continuously & purposefully builds an inclusive culture that empowers everyone to do their best work & be the best version of themselves.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video & email by virtualizing the worlds communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the worlds most demanding applications. By making communications a part of every software developers toolkit, Twilio is enabling innovators across every industry from emerging leaders to the worlds largest organizations to reinvent how companies engage with their customers.


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