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Peloton delivers live-streaming instructional content to the most technologically advanced indoor cycle.
 
Marketing, Full Time    New York City    Posted: Monday, February 04, 2019
 
   
 
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JOB DETAILS
 

Pelotons IT organization is seeking an experienced CRM Solution Architect to ascertain business requirements & recommend best practice solutions based on business users needs.

The CRM Solution Architect will provide CRM design best practices & continuous improvement of the underlying technology functions. This role requires extensive CRM assessment, process mapping, gap-analysis, & features mapping experience within the Sales, Service & Marketing CRM ecosystem. This role is required to demonstrate strong analytical & problem-solving skill with a thorough understanding of CRM application design

This role reports to the Business Systems Relationship Manager - Sales, Marketing & Service who oversees the end to end IT activities for Sales, Marketing & Services Systems throughout the organization. The CRM Solution Architect will be responsible for the technology needs of all business units currently leveraging CRM technologies.

  • Effectively work seamlessly across Marketing, Sales, Service, IT, other functions - & our external vendors
  • Form strong working relationships with Marketing, Sales, & Service staff that run the core Finance processes locally, regionally & globally
  • Form strong working relationships with your Peloton peers & across the IT organization
  • Effectively prepare Business Process, Process Flow Analysis, Requirements Definition, Configuration Workbook, Data MOdels, Detailed Functional Deskin, Executive Summaries & Project Plans
  • Own the overall design of the technical application by mapping business requirements to the system/technical requirements.
  • Analyze/Identify areas of risk & develop plans to minimize
  • Work collaboratively with the development team in writing technical specifications.

Basic Job Requirements

Education or Certifications

  • Minimum of a Bachelor's degree in related field
  • Certified CRM Solution Architect

Work Experience

  • Minimum of 8 years CRM architecture experience with large heavily integrated platform
  • Prior experience with Salesforce.com: End to End implementation

Technical Skills

  • Ability to lead design sessions & communicate design options
  • Experience with Salesforce Sales, Service, Marketing, & CPQ process & tools
  • Ability to define the system landscape, to identify gaps between current & desired end-states, & deliver a solution
  • Experience with AppExchange products analysis, assessment, integration & implementation
  • Excellent communication & presentation skills
  • Balance of strong business process knowledge & experience implementing mix of custom & package software to meet business needs
  • Common knowledge of the software packages or like-software packages Peloton leverages is preferred. Pelotons current software packages & their specific uses include: Marketing (SFDC Marketing Cloud), CRM (SFDC), Service (Zendesk) & integration services (Boomi).

Computer Skills

  • Proficiency with Microsoft Office applications including Word, Excel, & PowerPoint
  • Exposure to Jira, Confluence is is plus

Language Skills

  • Fluent in English (written & verbal) other language skills would be beneficial

Global Experience

  • Prior global experience

Travel requirements

  • Some international travel as required to make global change initiatives successful
 
 
 
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