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Food52
food community & media
 
New York, United States    Posted: Wednesday, August 14, 2019
 
   
 
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JOB DETAILS
 

Food52 is a fast-growing, James Beard Award-winning online food community, crowd-sourced & curated recipe hub. We support, connect & celebrate our community of cooks & home enthusiasts, providing everything needed to eat thoughtfully & live joyfully.


We're seeking a tech-savvy, performance-driven Customer Care Specialist to join our team in our New York City headquarters on a full-time basis. You will report to our Director of Customer Care, & partner with our other Customer Care Specialists to provide an experience that complements & parallels the quality goods in our shop.


The Food52 Shop brings like-minded makers & artisans together with our community of cooks & food lovers to celebrate their goods. We provide assistance to our community: troubleshooting questions & issues, including shipping questions, return requests, & general product inquiries. Were fans of thorough care & a personal touch, so expect to make your personality & the Food52 brand shine in your interactions!

Responsibilities

  • Deliver memorable & effective Customer Care for our shoppers & the merchants & artists we partner closely with
  • Manage day-to-day outreach & follow-up with customers, merchants & makers via email, live chat, hotline & Zendesk
  • Quickly troubleshoot general questions & issues, including shipping, return requests, late orders & product inquiries
  • Implement best practices & processes to maintain & improve customer relationships. We genuinely enjoy surprising our customersand they like it too
  • Maintain a close eye on user experience & relay feedback to the Buying, Marketing & Product teams
  • Manage all Return-to-Sender Packages in Care room
  • Responsible for UPS claims, care account shipping notifications & exception notifications
  • Build & develop relationships with our merchant partners & customers.
  • Support new hire & ongoing training initiatives.
  • Able to work independently as this role requires night & weekend availability
 
 
 
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