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Peloton // connected indoor fitness cycles
 
New York City    Posted: Thursday, July 07, 2022
 
   
 
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JOB DETAILS
 

ABOUT THE ROLE: 

As a Product Analyst - Port-to-Final Mile, you will support key operational aspects of Pelotons in-home delivery & service business. This role provides data-oriented resources & tools to operations teams as well as various Peloton leadership teams across the country. You will regularly interact with both audiences, through strong communication & partnership skills. 

The position is very fast-paced & requires heavy attention to detail with strong organizational & communication skills. The ideal candidate for this role is highly organized with the ability to manage multiple changing priorities concurrently. With our explosive growth, there is exceptional opportunity for the right candidate to expand their role & responsibilities using initiative, judgment, & sound risk management. 

YOUR DAILY IMPACT AT PELOTON 

  • Become a subject matter expert in all aspects of Pelotons delivery & services operating model & look for opportunities to apply this expertise to continually improve. 
  • Apply your knowledge of various delivery & service operations businesses to understand areas in need of operational support, with the curiosity & motivation to explore unknown areas of need & provide supporting information to leaders. 
  • Monitor, predict, & administer changes to systems by partnering with Salesforce team 
  • Partner with Middle Mile to support storage capacity requirement CI initiatives 
  • Proactively manage Pelotons Salesforce Field Service Lightning long-term continuous improvement initiatives to improve system interactions 
  • Monitor Middle Mile storage reports & take appropriate actions to ensure cohesiveness between Middle & Final Mile
  • Lead provider postal mapping process to support the Ops & Technology teams resource planning, Field Ops schedules & supporting systems. 
  • Query databases & interpret the most up to date information to steer decisions.
  • Conduct written & verbal presentations to share insights & recommendations to audiences of varying levels of technical experience. 
  • Educate leaders by becoming a subject matter expert in all things delivery & service.
  • Collaborate with experts across other teams ranging from software engineers to vendor managers. 
  • Provide tools, insights, knowledge, & guidance that enables effective business decisions in labor management, employee experience, & financial goals.
  • Build, & maintain reports in Looker, Google Sheets, & Excel. 
  • Occasional project-based overnight travel may be required. 
  • Occasional work on nights, weekends, & holidays 

YOU BRING TO PELOTON

  • 1+ years of experience using Structured Query Languages.
  • 1+ years of experience in request prioritization & scope management
  • Previous experience supporting planning for operations, delivery, or repair teams.
  • Strong MS Excel knowledge & ability - pivot tables, vlookups, & index functions
  • Experience with capacity management software - e.g. Salesforce Field Service Lightning or ClickSoftware 

PREFERRED QUALIFICATIONS: 

  • Experience with routing systems & processes 
  • Excellent presentation skills 
  • You are open to & embrace changes in methodology & procedures
  • Able to work well both independently with minimal direction & in a team atmosphere with a bias for action 
  • Strong problem-solving skills, including the ability to troubleshoot & think on your feet
  • Strong interpersonal skills 

ADDITIONAL SKILLS WE ARE LOOKING FOR: 

  • Experience with design & maintenance of summary dashboard reporting
  • Redshift experience 
  • Salesforce Field Service Lightning or other previous Salesforce experience
  • Tableau

#LI-MS1

ABOUT PELOTON:

Peloton is the leading interactive fitness platform globally, with a passionate community of 7 million Members in the US, UK, Canada, Germany, & Australia. Peloton makes fitness entertaining, approachable, effective, & convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, & media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness & wellness content, & best-in-class fitness experts & Instructors.

At Peloton, we motivate the world to live better. Together We Go Far means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, & so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.

Peloton is an equal opportunity employer & committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email:  applicantaccommodations@onepeloton.com

Peloton has a COVID-19 vaccination policy to safeguard the health & well-being of our employees & customers globally. All employees based in the U.S. & Canada are required to provide proof of vaccination, unless the employee has a Peloton-approved reasonable accommodation or as otherwise required by law.
 
 
 
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