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Mark43 // software tools for law enforcement
New York City    Posted: Friday, December 13, 2019
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Mark43s mission is to empower communities & their governments with new technologies that improve the safety & quality of life for all. We build powerful, scalable, & elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, & we are therefore committed to embracing diversity of thought & experience within our team.

We are looking for an Implementation Lead to join our team. This client-facing role requires expert project management & organizational skills, the ability to navigate complex client interactions, & a knack at supporting law enforcement users with revolutionary software. Youll be working with a lean team to lead implementation of large-scale, complex SaaS products, & well trust you to rise to the challenges that entails. Members of our current team have backgrounds in public sector consulting, technical project management, & experience with large SaaS deployment projects.

You will be involved in the full spectrum of post-sale implementation of the Mark43 platform at client sites, which includes activities ranging from onsite research regarding current processes/workflows, project planning, workflow testing, stakeholder analysis, navigating project risks & mitigation strategies, supporting training efforts, managing external consultants, & ultimately executing product deployments. Well trust you to confidently run any portion of the project plan for your client/s. In this role you can expect to be deeply involved with understanding & supporting the end users of the product. This role requires extensive travel to & from our client sites which span from the east to west coast. Implementation Leads should expect to be at a client site on a weekly or biweekly basis.

What you can expect to work on:

  • Developing, planning, & implementing the Mark43 platform for law enforcement agencies (on scale of 10s to 100s of users)
  • Collaborating with the Mark43 Implementation team to perform client technology, workflow, policy gap, & risk analyses & synthesize recommendations in preparation for product development & implementation
  • Creating & maintaining project schedules with internal & external stakeholders, identifying schedule risks, & implementing mitigation strategies
  • Mentoring & developing more junior members of the Implementation team
  • Seeking out & nurturing relationships with power-users & influencers within client site
  • Soliciting & organizing user feedback regarding end user workflows, which will become actionable items for the Mark43 Product & Engineering teams
  • Directly supporting your Implementation Manager in resolving high-level client issues
  • Maintaining & updating the Implementation Teams external knowledge base
  • Supporting other teams, such as Sales & Product, to drive Company revenue growth
  • Working towards a worthwhile mission with a team of friendly & intelligent coworkers

What we expect from you:

  • BA/BS from an accredited college or university
  • 6-8 years experience as a consultant or project manager, preferably working on technology implementations
  • Demonstrated experience managing large projects, interfacing with users and/or stakeholders, & collecting feedback
  • Fluency in Microsoft Office & Google Suite
  • Excellent written & oral communication skills; comfortability presenting to large groups
  • Ability to travel as needed up to 75%
  • Strong organizational skills & capacity to manage multiple projects simultaneously, including fostering strong relationships with external stakeholders
  • Proven history of self-direction, creativity, & ability to meet deadlines in a rapidly changing startup environment
  • Willingness to empathize with users who may be unlike yourself, & a passion for supporting law enforcement, first responders, & other government agencies
  • Coming to work with an open mind & leaving your ego at the door
  • Ownership over your own work & a commitment to every part of a task, from big picture to small details
  • An attitude that is self-motivated, humble, detail oriented, & committed to quality
  • An interest in GovTech & the public safety space

What you can expect from us:

  • Unique opportunity to make a tangible impact on law enforcement agencies & their communities through industry-changing technology
  • Building mission critical & socially responsible software to enable first responders to better serve their communities
  • Work directly with first responders, dispatchers, & other user groups of the Mark43 platform
  • Opportunity for rapid career growth on the Implementations team
  • Constant collaboration with numerous Mark43 teams, including Implementation, Customer Success, Growth, Technical Support, Product, & Engineering
  • Opportunities for career growth in an environment where your achievements will be celebrated
  • A team that respects & embraces your ideas & expertise
  • Coworkers that are motivated by pursuing excellence, rather than the prospect of personal gain
  • A workplace dedicated to supporting & bettering public safety & government agencies
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