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Visa // credit cards
 
   Posted: Tuesday, July 09, 2019
 
   
 
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JOB DETAILS
  Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

The Senior Program Analyst role is within the broader Global Products & Solutions organization & responsible for implementing & supporting loyalty programs running on Visa Loyalty Platform Services (VLPS).

Visa Loyalty Platform Services (VLPS) helps issuers, merchants & acquirers execute marketing promotions or loyalty programs that build customer relationships & drive profitable behavior. By delivering targeted offers to cardholders & rewarding only those customers who perform desired behaviors, Visa Loyalty Platform Services can enable clients to increase wallet share, spend, customer engagement & loyalty.

The ideal candidate will be a self-motivated, highly collaborative team player who is proactive at identifying & resolving issues. This individual contributor position is based out of our Foster City, CA office.

What you'll do:

Your responsibilities will grow with the role, but the list below provides a picture of the tasks you'll be doing at the outset:

  • Provide leadership, expertise, coaching, & encouragement to the team
  • Identify, structure, & manage complex issues to quickly arrive at recommendations & resolutions
  • Implement, monitor & validate loyalty programs on VLPS platform
  • Provide consultation & best practice on campaign offer mechanics
  • Research & support cardholder escalations pertain to VLPS programs
  • Manipulate large data sets using advanced Microsoft Excel functions such as vlookup & pivot table
  • Generate & customize reports on program performance using MicroStrategy BI tool
  • Gather transaction data, conduct analysis, articulate trends, & present actionable insights
  • Closely work with cross-functional teams (globally & regionally) in engineering, product management, marketing, & client services organizations
  • Effectively communicate both verbally & inwriting with management to express ideas in order to make informeddecisions.
  • Develop an expert understanding on Visa Loyalty Platform Services

What you'll bring:

  • A passion for solving problems.
  • A way with words that makes technical topics easy to understand
  • A keen eye for getting to the root cause of an issue
  • A love of helping people
  • An ability to manage multiple needs & keep them all on track
  • Able to jump into projects outside of your comfort zone at a moment's notice
Qualifications

Basic Qualifications

  • 5 years of work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

Preferred Qualifications

  • 5-8 years of work experience in Finance, Analytics, Computer Science, Engineering, or related technical field
  • 2+ years of Tier 2 level Technical Support experience is preferred
  • Proven track record of success in driving issues/blockers/risks to resolution with limited directions
  • Deep understanding of database SQL, web application & Agile software development methodologies
  • Advanced in Microsoft applications (Word, Excel & PowerPoint)
  • Intermediate-level in BI Reporting tools such as MicroStrategy or Tableau
  • Strong technical aptitude with the ability to absorb technical information & apply it to business solutions
  • Extended knowledge of payment processing and/or banking industry
  • Proven ability to service & support a range of internal & external customers, often in parallel & within a shifting set of priorities.
  • Excellent professional communication skills
Additional Information

    Physical Requirements

    This position will be performed in an office setting. The position will require the incumbent to sit & stand at a desk, communicate in person & by telephone, frequently operate standard office equipment, such as telephones & computers, reach with hands & arms, & bend or lift up to 25 pounds.

    Work Hours

    Incumbent must make themselves available onsite during core business hours & occasionally require to attend early morning or late evening meeting with clients & Visa regional teams

    Travel Requirements

    This position requires the incumbent to travel for work 10% of the time.

    Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines & applicable local law.

     
     
     
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