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Visa // credit cards
   Posted: Saturday, November 09, 2019
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  Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Position Summary

Global Client Support Services works with issuers, acquirers, processors & merchants worldwide to develop & deliver the support model for Visa This includes day-to-day operations & product support, back office support & customer performance reporting.

Job Scope

This is an individual contributor role responsible for solving complex problems & taking a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist & works independently with guidance only in the most complex situations.

  • Lead project management of implementations for Visa client institutions & processors in assigned region to ensure client expectations are exceeded.
  • Coordinate directly with clients to understand card program set up requirements & facilitate new card program installations, conversions & maintenance requests without customer impact.
  • Report client project accomplishments & deliverables to management monthly.
  • Manage non-routine, complex processing & change requests, as well as short term tactical & strategic client initiatives.
  • Act as the Project Lead for various initiatives - both internal & external - using Project Management best practices & skills.
  • Proactively identify operational opportunities to increase service quality or efficiency.
  • Build & enhance positive working relationships with key Visa client institutions, processors & internal stakeholders.
  • Prepare & maintain detailed project plans, status reports, & issues logs.
  • Represent client system & operational requirements to internal Visa organizations.
  • Responsible for own work flow assignments & must be able to take the initiative to resolve problems & meet deadlines.
  • Coordinate internal Visa resources to ensure delivery on commitments.
  • Create, update & enhance internal support documents to assist internal & external stakeholders.
  • Support biannual business enhancements & all Visa mandates.
  • Bachelor's degree or equivalent experience. Requires a minimum of 8+ years' experience in a customer support role in financial services, payment card, software, or information services.
  • Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
  • Excellent time management, organization, & planning skills are essential.
  • Ability to comprehend & translate complex technical issues & apply to business solutions.
  • Able to set priorities, influence others, & manage customer expectations.
  • Demonstrated success in customer relationship management.
  • Self-starter with a demonstrated ability to achieve results as part of an effective team, & ability to effectively prioritize & multi-task under deadlines.
  • Excellent verbal, written, presentation & interpersonal skills are required.
  • Strong project management skills required.
  • Demonstrated ability to articulate complex technical terms or processes into business language.
Additional Information

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines & applicable local law.

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