Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind - making sure that Visa is the best way to pay & be paid, for everyone everywhere. This is our global vision & the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people & businesses around the world, enabling them to use digital currency instead of cash & checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa's sponsorships, including the Olympics & FIFA World Cup, celebrate teamwork, diversity, & excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience & security of digital currency to people all over the world. Join our team & find out how Visa is everywhere you want to be.
Manage a diverse client base, with mega banks, credit card companies & consumer finance companies to deepen partnerships with Visa
Achieve financial & operating target
What a Business Development Manager does at Visa:
This position will report to the Client Relationship Management Lead & will be responsible for supporting the Lead & CRM Director for Visa Japan's key clients through relationship management & sales disciplines. Focus clients are mega banks, card companies & consumer finance companies.
Supporting CRM Directors & cross functional teams in the following area;
1)Coordinating the efforts of cross functional teams (other departments supporting Visa's clients). This involves holistic account planning, project managing key initiatives, & driving project progress.
2)Design Quarterly Business Review agendas that matches client & Visa priorities, & coordinate content development.
3)Identify new opportunities for existing & new clients & build pitching materials including designing of financial incentive deals.
4)Prepare & present client incentive deal ideas to Visa management team members for approval.
5)Help clients developing new mobile apps or adding new features to the apps by leveraging Visa's capabilities through co-creation sessions.
6)Update sales volume forecasting models by working with the Finance & Product teams to create accurate forecast combining client historical performance, market trends & business/product plans.
Coordinate communications & meetings between clients & Visa cross functional teams on specific client initiatives to ensure all client contacts support the initiative & Visa's standards for client service.
Responsible for responding to various inquiries & questions from clients' working level staffs on Visa's operating rules by working with cross functional teams. This involves getting approvals for rules waivers & amendments for the clients from management teams by presenting logical reasons.
Work with the Visa Consulting & Analytics team to undertake portfolio performance analysis to capture the characteristics of the portfolio such as identify for Clients as required.
Responsible for keeping Salesforce/Playbook an internal client management tool contemporary, including Account Plan, Initiatives, Call Reports, Contacts.
Monitor revenue drivers through client's monthly report, VisaNet data, & Client Operating Certificate data.
Meet Compliance requirements of client deals. Review client's quarterly reporting, track contractual obligations & initiate timely incentive payments.
Facilitate contract executions (in English) such as client incentive deals through coordinating Finance & Legal approvals, term negotiation, & signing.
Support the entire Japan CRM teams by project managing key client & sales function initiatives as required including events & client hospitality.
Why this is important to Visa
Strong analytical & project management skills combined with basic knowledge of B2B business will assist the CRM team achieve high client satisfaction scores & revenue growth for Visa & our clients.
What you will need:
Minimum 5 years' experience
Demonstrated experience in project management
Account coordination or relationship management
Strong analytical skills & comfortable with quantitative analysis, financial modelling, & finding ways to add quantitative rigor to qualitative analysis
Good written & oral communications skills, both in Japanese & English
Demonstrated ability to effectively manage competing priorities & multi projects for different stakeholders on different timelines
Stay current & up to date with the latest innovation, digital trends, research, skills & education
Communicates openly, honestly & respectfully - ensuring opinions are heard
Ability to build close relationship with new clients
Keeps clients' needs at the forefront of priorities & takes action to provide high quality solutions/ services that exceed expectations
Ability to deal with & perform in situations/ environments of ambiguity when making decisions or operating in high pressure, time bound situations
Adapt & recognize the appropriate mix of qualitative & quantitative input required to make an informed decision, particularly when prompt action is required
Demonstrate energy & positive response when tackling challenging problems & view complicated tasks as engaging or motivating
Show openness to new ideas, modifying viewpoints & direction in light of new information
Quickly adapt to multiple changing work demands & priorities by adjusting style & tactics to fit the new circumstances
Quickly recover from setbacks or failure by viewing as a lesson learned & trying again.
What will also help:
This position is responsible for developing & enhancing partnership with key clients in Japan & will be responsible for analyzing business performance & managing business opportunities.
The candidate will drive the cashless initiatives of both B2C & B2B, utilizing VisaNet capabilities. The effort requires coordination with global stakeholders including account planning & regular reporting to leadership & finance.
Projects you will be a part of:
Incentive deal structuring
Account planning process
Financial forecasts (PV, Revenue, Incentives)
Cross functional projects utilizing Playbook
Client focused projects such as new product launch