Freshly is a fast-growing, food-tech startup & the largest fresh-prepared-meal delivery service in the country. It's our mission to make eating healthy easy (for all kinds of people with all kinds of different needs) by delivering fresh, nutritious, fully cooked meals directly to customers.
We're passionate about changing the food industry by pioneering a new way to think about meal delivery, access to fresh & healthy food, & how we eat in general. If helping build a brand that will fundamentally transform an industry is exciting to you, read on!
UX research is the systematic investigation of users & their requirements, in order to add context & insight into the process of designing the user experience. UX research employs a variety of techniques, tools, & methodologies to reach conclusions, determine facts & uncover problems. With this information at hand, the Freshly Product & Design teams will be able to develop a deep understanding of our users & their respective workflows. This will then reveal valuable information which can be fed into the design & product processes along with creating a tight feedback loop to allow for the systematic evaluation of all delivered end user functionality.
Key questions that will drive day to day focus:
What are the top problems that are causing friction with the users process to having a satisfactory experience & receiving their meals?
With what Freshly has delivered, are we successfully removing