Alfresco is a commercial, open source software company that provides simply a better way for people to work, ensuring they have the right information they need, exactly when they need it most.
Our software powers the daily work of more than 11 million people at industry-leading organizations in more than 190 countries worldwide. The Alfresco Digital Business Platform is a modern, enterprise-class, cloud-native platform that enables organizations to build digital operations to deliver instant services with exceptional experiences. It provides the fastest path for people to interact with information & for organizations to quickly respond to threats, opportunities & circumstances.
Alfresco helps more than 1,300 industry-leading organizations, including Cisco, Pitney Bowes, the Canadian Museum for Human Rights, US Navy Department, the Joint Chiefs of Staff, & NASA, be more responsive & competitive.
Founded in 2005, Alfresco has its headquarters in Boston, Massachusetts, USA. For more information on Alfresco, please visit http://www.alfresco.com.
You are a natural problem solver, a leader & love being able to help people. You are able to deal with high priority escalations, committed to helping our customers be successful & readily accept responsibility & accountability.
About the Team...
The Expert Support team in Alfresco is a small tight-knit team of tenured, accomplished & highly skilled support engineers. We constantly encourage & mentor other members of the global support team (though official mentorship programs) where we all share the common goal of helping our customers be successful with Alfresco. We are experienced & code-literate engineers practised in taking even the most complex of issues & working with our customers to resolution. We work with just about every other department in Alfresco, assisting with product, engineering as well as releases.And on top of all this, we are always learning!
This isn't just another senior technical support engineer role. Your responsibilities will be varied, ranging from triaging incoming cases & bugs, developing support tools & improving processes, smoke-jumping escalations, working closely with engineering on solutions as well as knowledge sharing through mentoring & training.Since Alfresco is open source, as an Expert Support Engineer you'll need to provide the highest level of expertise & exceptional quality of service to our customers. You'll possess a passion for investigating technical issues, including ambiguous & complex problems, have exceptional written & verbal communication skills & the ability to work independently as well as collaboratively while learning technical concepts rapidly & proactively. You'll have a proven problem solving ability within the context of technical issues as well as potential impact to business continuity, & a positive attitude & ability to collaborate in a team-oriented environment. In addition to all of this, you will be given the opportunity to work on projects (either individually, within the Expert Support team or cross-functional teams).