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Who We Are

Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in todays most in-demand skills. As featured in The Economist, Wired, & The New York Times, GA offers training in web development, data, design, business, & more, both online & at campuses around the world. Our global professional community boasts 40,000 full- & part-time alumni & counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent & spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our corporate training programs. GA has also been recognized as one of Deloittes Technology Fast 500, & Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.

The Role

The role of the Student Success Associate is to provide administrative support for the Student Success team & ensures students, instructors, & staff have the tools & resources necessary to deliver high-quality learning experiences at GA. This is a part-time opportunity based in New York. 


  • Create & onboard all incoming students to in-class tools & resources (welcome emails, course trackers/rosters, sketch licenses, slack invite/channel setup, etc.).

  • Track student pre-work data ensuring students meet 100% completion standards prior to the start of class.

  • Monitor Student Services inbox & Slack channels ensuring all inquiries are responded to within 24-48 hours.

  • Facilitate student-facing events, update student-facing event calendar & ongoing community outreach.

  • Support student collections outreach & act as a liaison between students & Finance.

  • Send letters of completion to qualified students & remove students from in-course tools & resources.

  • Demonstrates a baseline understanding of all GA Education Product lines in order to create tools & systems necessary for program delivery

Required Skills

  • 1-2+ years of work experience.

  • Tech & system savvy; familiar with Google Suite.

  • Great written & verbal communication skills.

  • Detail-oriented with strong organization skills.

  • Can navigate an ever-changing, fast paced environment & demonstrable ability to come up with solutions.  

  • Able to multitask & enjoy wearing many hats.

  • Learns new processes quickly & accurately.

  • Maintains a positive & professional demeanor.

Core Competencies

  • Customer Focus

  • Action Oriented

  • Optimizes Work Processes

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