Events  Deals  Jobs 
    Sign in  
Teampay // purchasing software tech-enabled businesses
New York City    Posted: Tuesday, September 28, 2021
Apply To Job

About Teampay

Teampay is an entirely new way to manage spend, giving you proactive controls & real-time visibility - without slowing down your employees. With Teampay's distributed spend management platform, you can manage all types of purchasing, made by anyone, from end-to-end. Employees love the effortless experience, & Finance teams can breathe easy knowing that all spending is pre-coded & pre-approved.

About the role

As a Customer Support Manager, you will own support across multiple channels - email, live chat, & occasionally phone or video for our rapidly growing customer base. Your ability to analyze processes & put together concrete plans for meaningful change will be integral as you identify projects to take on independently. The members of your team will benefit from your player-coach mindset as you build a scalable customer support system. Your empathetic approach, deep product knowledge & quick, solution-oriented responses will create joyful experiences for our customers. The feedback you collect will directly shape our product & improve the customer experience. 

Common candidate qualifications include:

  • 4 years experience in a customer support role in the SaaS space
  • 2 years as a manager or team lead managing a support team
  • Deep understanding of Zendesk to build out a scalable, multi-channel support experience across email, chat, phone & video
  • Self-directed with a track record of building & scaling effective support systems & teams
  • Passionate about delivering outstanding service to customers
  • Amazing verbal, written, & interpersonal skills
  • Ability to work cross-functionally with CSMs, engineers & management to streamline product feedback
  • Demonstrated ability to empathize with customers & diffuse tense situations with acuity

You are an early customer support leader in a fast-growing company. Weve won incredibly passionate customers in our target market, & you will spearhead our efforts to continue to exceed their expectations. This unusual opportunity will give you a space on the ground floor of a business that already has significant traction.

You'll love working at Teampay if...

You're a builder. You're passionate about crafting things that matter. You're curious & agile in thought & action. You value authenticity & possess a strong work ethic. You're empathetic & look forward to learning from people unlike yourself. You want to make an impact with a strong team. You look for challenges that force you to grow. You rarely miss a detail & always learn from your mistakes. You have diverse interests outside of work, but are ready to pitch in & be responsive when the pressure is on.


If you decide to work at Teampay, youll get benefits & perks like these:

  • Healthcare premiums 100% covered for employees & 50% covered for dependents. 
  • One Medical membership for all employees.
  • FSA or HSA programs available.
  • Pet Insurance for employees pets.
  • Citibike membership for all employees.
  • 401k Program with employer match on contributions.
  • Annual Training & Development budget for all employees.
  • Access to an office space in lower Manhattan. 
  • One-time stipend for remote work setup.
  • Fun & educational events for all employees, offered both virtually & in-person. 

You can learn more about our product features here, & see our company values here.

We are an equal opportunity employer & value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply To Job
© 2022 GarysGuide      About    Feedback    Press    Terms