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SurveyMonkey // online survey platform
Marketing, Full Time    Atlanta    Posted: Thursday, October 29, 2020
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Who we are & what we do

SurveyMonkey (Nasdaq: SVMK), is a leader in agile software solutions for customer experience, market research, & survey feedback. Our mission is to power the curious & enable organizations, including 98% of the Fortune 500, to transform feedback into action. Our brand is beloved & well known throughout the worldover 6 billion people have taken a SurveyMonkey survey! Today, more than 17 million active users rely on our platform to measure & understand feedback from employees, customers, website & app users, & the market. And our enterprise-grade products & solutions enable 335,000+ organizations globally to solve daily challengesfrom delivering better customer experiences to increasing employee retention.

More about our Marketing team

SurveyMonkey got its start as an online self-serve product thats lauded for combining power & ease of use. 20 years later, were continuing to grow that online business while growing our enterprise business & accelerating our international expansion. Our evolving business model provides a rich set of opportunities for the marketing organization.

What we're looking for

Were kicking off the search for a Social Media Specialist to join a growing Social Media team. You will work from your remote offices in Atlanta & will report directly to the Director of Social. You will help develop SurveyMonkeys Social Media Strategy to increase brand awareness, community & customer engagement.  

You will

  • Build relationships with & serve as primary contact for our teams while building relationships internally, both locally & internationally (i.e., creative, digital, legal) & externally (i.e., agencies) as it relates to SurveyMonkey brands.
  • Develop social media campaigns for other teams that align & accomplish company goals.
  • Moderate, listen, & report social media insights to other teams to always improve content & campaign performance.
  • Build relationships & conversations with influencers, & expanding our strategy on how we share member stories.
  • You will work with the Brand Team to ensure that messaging is consistent & aligned with values & brand guidelines. 
  • Develop unique creative (video, images, text) with creative teams that leads to higher brand engagement across channels
  • Provide social media training & ongoing coaching to IBM team members
  • You will use your project management skills to prioritize, initiate & complete projects & tasks.

You have

  • 2+ years in-house experience managing social media marketing for a business or brand.
  • Excellent project management you will work with teams across the entire business & will have to juggle different priorities & overlapping timelines.
  • Understanding of Facebook, Twitter, Instagram, LinkedIn, & YouTube, including best practices, functionality, user profiles & content creation tools - with an eye on latest platforms (ie. TikTok)
  • Creativity & progressyou should look towards the future of social media you are passionate about & nerd-out over all things social
  • Report on, analyze, & implement change based on data; growth/testing mindset
  • You have experience building paid social campaigns in Facebook Ads Manager or on other platforms.
  • You have experience using social media listening & monitoring tools.
  • You know how to have fun along the way! 

What we offer our employees

SurveyMonkey is a place where the curious come to grow. By embedding inclusion into our processes, policies, & culture for our 1,000+ employees across North America, Europe, & APAC, were building a workplace where people of every background can thrive. Weve won multiple awards & received recognition for our forward-looking policies, including extended parental & bereavement leave, vendor benefits standards, & Take 4 sabbaticals.

SurveyMonkey was recognized by Great Place to Work & FORTUNE as a top workplace in 2018 & 2019, & the company has also won numerous awards as a leader in global survey software, including being named among CNBCs Disruptor 50 & the Forbes Cloud 100. 

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer. We celebrate diversity & are committed to creating an inclusive environment for all employees. Accommodations are available for applicants with disabilities.

Learn more about our diversity, equity, & inclusion efforts here. 

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