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Lyft // on-demand ride-sharing
Marketing, Full Time    San Francisco, CA    Posted: Saturday, February 29, 2020
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At Lyft, our mission is to improve peoples lives with the worlds best transportation. To do this, we start with our own community by creating an open, inclusive, & diverse organization.

Lyft is looking for a permanent full-time technical communications professional to join the Lyft Bikes & Scooters team. You will work the Lyft Bikes & Scooters markets to support operational excellence in the maintenance & operations of rideables & system equipment across our systems.

You will produce high-quality documentation for procedures, processes & product materials to help contribute effectively to the design & deployment of high-tech bike share & scooter share systems. You will be a contributing member of our technical communications team who collaborates daily with operational teams, product teams, developers, engineers, managers & other adjunct teams.

If you share our vision for transportation that empowers local communities, reduces our environmental footprint & brings people together, wed love to meet you!


  • Develop & maintain support content for a variety of bikes & scooters operational documentation, including standard operating procedures (SOP), user guides, training & reference material
  • Conduct interviews with subject matter experts & research material for various operational projects
  • Document management, editing, & proofreading
  • Contribute to information architecture design
  • Contribute to the maintenance of the operational knowledge base


  • 4+ years of experience in technical communications
  • Bachelors degree in a relevant field, or a combination of training & equivalent work experience in a technology industry (Technical Writing, Communications, Engineering, Computer Science, or other fields).
  • Excellent bilingual written & verbal communication skills in both French & English; additional languages an asset
  • Comfortable with publishing content using DITA-XML framework (or other structured authoring principles), & using associated XML authoring tools (Oxygen XML, DITA CCMS, etc)
  • Proficient with Adobe CS Suite, MS Office, Google Office Suite, and/or other documentation tools
  • Excellent analytical & conceptualization skills
  • Knowledge of relevant norms & standards
  • Capable of working concurrently on multiple projects with tight deadlines
  • Demonstrates ability to convey complex technical issues to a wide-array of audiences
  • Good understanding of user experience principles


  • Great medical, dental, & vision insurance options
  • In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, & foster parents are all eligible
  • Monthly commuter subsidy to cover your transit to work
  • 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues & hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy & safe workplace & strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance & other similar state laws & local ordinances, & its internal policy, Lyft will also consider for employment qualified applicants with arrest & conviction records.

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