Nexthink is a global leader in Digital Employee Experience. Our product allows enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experience. Through a unique combination of real-time analytics, automation & employee feedback across all endpoints, Nexthink helps IT teams meet the needs of the modern digital workplace.
Headquartered in Switzerland, Nexthink also has offices in France, UK, Germany, Spain, UAE, Australia & the US. Our growing team of Nexthinkers is proud to be making the digital work lives of seven million employees across 1,000 customers more productive.
At Nexthink, we believe actions are stronger than words when it comes to diversity, inclusivity, & equity in the workplace. Nexthinkers are multinational & multilingual, & come from all walks of life. We are committed to hiring a genuine representative workforce that can help us create solutions & foster innovation for the modern digital employee experience. Join us today!
Nexthink is looking for passionate & innovative professionals that are keen to join a newly formed & fast growing Cloud Operations team in Madrid. The team is being built to ensure our Cloud platform is operated using best in class methodologies & tools & allow us to delight our clients with the best cloud experience.
The team is responsible of maintaining our Cloud solutions with top performance, availability & service level, but also ensure that it runs in a cost-efficient way. The Cloud Operations Engineer will also use her/his Software Engineering skills to prototype & deliver tools & products that will help reaching those goals, & will also participate into the operational requirements process.
Finally, you will be part of a fast growing, international company with an opportunity to join the Cloud team, a strategic initiative that will help accelerate this growth.
- Monitoring. Use & own the specifications of our tooling set related to monitoring, telemetry, reliability, automation for End to End service
- Incident management & response: Detect, diagnose & fix incidents finding solutions to achieve required Service Levels (rollback, restore backups, etc). Owner of the post-mortem process of such incidents by writing technical content both for customers & internal stakeholders.
- Operations. Define or build automation mechanisms for cloud operations: build, deploy, update, patch, backup, restore, scale, extend, protect, etc. Use past experience to solve most relevant issues in a proactive fashion by either writing product or platform specifications, or building the required automation to prevent the issues to surface again.
- Change Control. Owning the product update process for live client instances
- Reliability. Manage the availability of the production instances of our cloud services. Understand & be able to communicate the scale, capacity, security, redundancy & performance attributes & requirements of the cloud services
- Subject matter expert: be the ultimate escalation point for major platform related incidents
- Min 5 years of experience in Software Development with knowledge of best practice of professional software development, deploying, & in general lifecycle management.
- Experience with monitoring solutions, such as: Azure Analytics, Grafana, & others
- Experience administering & deploying on cloud-based platforms (Azure, AWS, Google and/or others), using infrastructure as code (Cloud Formation, Terraform, etc.), configuration management tools (Ansible, Puppet) & pipeline creation tools (like Jenkins).
- Solid understanding of the network stack (TCP/IP, VPN, HTTP, SSL, routing, etc.), cloud topologies (VPC, Virtual Subnets, NACLS, NSG, ILB, ELB, etc.) & storage (S3, EBS, Azure Files etc).
- At ease with operating & managing production systems, solving issues striking the right balance between urgency & methodology.
- Strong problem solving & analytical skills
- Experience in coordinating teams & persons to maintain a SLA.
- Excellent written & verbal skills in English
This is an exceptional opportunity to join a fast-growing, successful & innovative company. Nexthink allows you to thrive in a unique work environment where the emphasis is on excellence, innovation, openness & collaboration.