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Rent The Runway // designer dresses & accessories rental
New York City (Rent the Runway HQ)    Posted: Monday, September 21, 2020
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About Us:

Rent the Runway is transforming the way modern women get dressed & disrupting the $2.4 trillion global fashion industry by enabling women to rent, versus buy, clothing. Founded in 2009 with a vision to build the worlds first living closet, RTR believes that women everywhere will soon have a subscription to fashion. Rent the Runway has pioneered a new industry by transforming the traditional model of clothing consumption, making apparel rental an indispensable utility while also powering women to feel their best every day. RTR offers apparel, accessories & home decor from over 700 designer partners & has built in-house proprietary technology & a one-of-a-kind reverse logistics operation. Under CEO & Co-Founder Jennifer Hymans leadership, Rent the Runway has been named to CNBCs Disruptor 50 five times in ten years, & has been placed on Fast Companys Most Innovative Companies list multiple times.

About the Team:

The Dropbox team helps manage our customer dropoff locations including interacting with customers, troubleshooting issues, & overseeing process flow.

About the Job:

The Dropbox Associate will be responsible for the overall management of Rent the Runways NYC drop-off box located at the Flagship retail store. The Dropbox Associate  will interface with customers & work in conjunction with Rent the Runways 3rd party courier service to accept, scan & oversee the pack-up & return of all garments  to the fulfillment center. He/she will ensure all COVID 19 safety protocols are being followed on site & will be responsible for the opening/closing of the location each day. The Dropbox Associate will be expected to assist customers with questions, troubleshoot return  issues, & control  queues & wait times during peak hours.  This position requires you to problem solve in the moment & work with our courier, Drop-off Box partner & cross functional internal teams to deliver a first in class  customer experience.

What You'll Do: 

  • Oversee the NYC Drop-off box operations (Monday - Friday, 7:30 AM - 3 PM, hours may vary & include occasional weekends) 
  • Responsible for opening the store Monday - Friday at 7:30 AM
  • Turns off the alarm, turns on all lights in the store & places exterior signage outside 
  • Turns on all iPads & scanners & ensures they are functioning properly throughout the day. Escalates any issues to RTR IT contact as necessary
  • Manage the relationship with 3rd party courier & cleaning vendor on site 
  • Ensures all safety protocols are being followed on site 
  • Accepts returns at the entryway to store & scans garments are upon receipt 
  • Swaps out bins from front of house area to back of house as they reach capacity 
  • Responsible for shrink wrapping bins / hanger racks ahead of pick-up by RTRs 3rd party courier service 
  • Assists with the unloading & receiving of empty bins /hanger racks from the truck & the loading of the truck with full bins / hanger racks at the end of each day
  • Responds to any customer inquiries on-site / Escalates to customer service team as necessary 
  • Track & document any on-site incidents w/ RTR Management
  • The Dropbox Associate will be provided with the following: 
    • Necessary PPE 
    • Hand Sanitizer / Sanitary Wipes / Cleaning Materials

About You:

  • 2+ years of experience working in a customer-facing environment
  • High-school diploma or equivalent 
  • Experience managing vendor relationships
  • Strong problem solving & communication skills 
  • Experience with basic troubleshooting handheld devices
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