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Birchbox // discovery commerce platform
Product, Full Time    New York City    Posted: Tuesday, December 03, 2019
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About Birchbox:

We started Birchbox in 2010 to redefine the way consumers discover & shop for beauty & grooming. The company quickly grew from an exciting idea to a business that has materially shaped the beauty industry: we've activated an enormous group of underserved, untapped consumers, awakening their relationship with beauty by making the experience relevant, easy & fun. Our innovation isn't the simple concept of delivering a box of samples - it's understanding that although not everyone is passionate about beauty & grooming, everyone still deserves to have a great experience finding, trying & buying it.

Birchbox operates in six countries, reaching more than 2.5 million active customers with a portfolio of 500 best-in-class prestige brand partners. We have retail locations within select Walgreens stores across the US as well as a flagship Birchbox store in Paris

About the role:

Birchbox is seeking a Contract Project Manager to work directly with the creative, marketing, & merchandising teams to ensure proper monthly briefs are created & to keep track of the associated campaigns/tasks throughout their entire lifecycle. Birchbox is changing the way people discover beauty & grooming products & we want someone who can help bring this vision to life.

**This is a 3 month contract to permanent role within our Operations department & requires a minimum of 3 years experience in project management.**

The Creative department is comprised of an in-house team of print & packaging designers, digital designers, & a photography team that creates all Birchbox visual moments: from e-commerce promotions & web featuresto the box itself. The perfect candidate would know how each creative touch point relates to one another both domestically & internationally, & is excited by the idea of defining structure & processes to improve & enhance every moment.

When a new project comes through the pipeline, your team is the first stop. As such, cross-teams & business leads rely on you to prioritize projects, manage the creative process & monitor the team structure to keep everybody on track & projects on-time in an incredibly fast-paced work environment.

Your communication & task management chops must be outstanding. There's a lot to get done & the right candidate will be energized by the chance to work together as one team in order to create the best possible experience for our customers. We work as a tight cross-disciplinary group so you need to feel comfortable working closely with people of varying levels & personalities.


  • Intake, vet & evaluate new project requests from cross-functional teams, assessing team bandwidth as it relates to level of priority
  • Work with team leads to align on best execution & deliverables
  • Ensure all project requests have enough information for cross-teams to execute upon
  • Follow up with project owners on any outstanding information from the brief
  • Ensure creative assets are following project owners directives
  • Proactively identify & flag potential problems related to timing on project deliverables & work with key stakeholders to resolve
  • Monitor project scope to ensure scope creep does not occur
  • Responsible for all projects to deliver on schedule to mitigate induced cost
  • Compile a weekly debrief of current & upcoming projects with their level of priority & status
  • Create seamless work processes & flow between physical design, digital design, & photography
  • Serve as the point of contact for all creative needs, facilitating communication between requestors & designers
  • Work closely with both the VP of Experience & the Digital & Print Design Lead for internal approval, to ensure deliverables are consistent with our brands voice & style guide
  • Lead in-person review meetings with key stakeholders to ensure they pass QA
  • Verify all requested revisions have been captured in final handoff
  • Manage Project Coordinator, who is responsible for turning all creative, marketing & merchandising campaigns into project plans & individual assignments
  • Assist with the monthly planning & execution of campaigns, including scheduling monthly meeting cadence, project plan set ups, & project prioritization
  • Help improve current workflow processes & create new protocols if needed
  • Live & reflect the Birchbox culture & its core values through your work

Essential Requirements:

  • BA plus 3+ years experience in project management
  • Candidate must be familiar with in-house photography operations & studio management, as well as print & web design operations
  • Effectively manage bandwidth across teams, to drive efficiency
  • Ability to manage a high volume of projects in a fast-paced, deadline driven environment
  • A demonstrated history of creating & improving creative workflow & operations
  • Extremely detail-oriented, with strong written, verbal & organizational skills
  • Ability to solve problems, effectively make decisions, & get results through strong business reasoning


  • Relevant e-commerce experience
  • Familiarity with Asana (or another task management system)
  • Basic/Working Photoshop skills


have the unique ability to view processes at 10,000 feet & under a microscope simultaneously

love working with people & are an incredible communicator & facilitator, with a history serving as a trusted advisor to creative leads

have an innate ability to quickly grasp how various operations work across a company

... are a planner by natureyoure always thinking two steps ahead

care about every customer touch point no matter how big or small

are a self-starter who excels at identifying gray-area problems & finding solutions that address the needs of many stakeholders

...are naturally organizedso much so that you try to keep everyone else organized too

...are a team playeryou are personable, able to project manage across disparate teams & keep your colleagues on track with their deadlines

have a balanced right:left brain orientationyoure able to think about analytically & creatively

have the ability to command respect through authority

are naturally proactiveyou arent afraid to nudge (or shove) if need be

have strategic capabilities to reach goals

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