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Managed By Q provides office cleaning & other smart services for office operations.
 
New York, New York    Posted: Monday, December 24, 2018
 
   
 
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JOB DETAILS
 

About Managed by Q:

Managed by Q is the platform for office management. We help the worlds leading companies build, design, staff, & manage their workplaces. By connecting office operations teams to dedicated workplace experts & top commercial service providers, Managed by Q enables companies to create inspiring offices & deliver a great workplace experience for their teams.

Managed by Q was founded in 2014 with a vision of changing how we interact with our workspaces. Today, our team helps thousands of companies nationwide operate their offices & create an environment that inspires their teams best work. Empowering others & building diverse & inclusive teams are core to Managed by Qs mission. We are committed to creating good jobs, helping small businesses grow, & enabling companies to focus on what they do best. Managed by Q is headquartered in New York, with offices in San Francisco, Los Angeles, Chicago, & Boston. Managed by Q is backed by the worlds leading investors, including Google Ventures, RRE, Homebrew, Greycroft, & Staples. If you have a love of learning, are drawn to hard problems, & want to spread opportunity within your community, wed love to meet you.

About you

  • You love to work directly with clients & partners (suppliers) on a regular basis - youre not afraid to pick up a phone because we all do the little things to win
  • In a perfect world, you & data analytics would have a secret attraction in knowing what data is important & how to draw insights
  • You dont shy away from ambiguity & love to solve tough problems
  • You love learning the ins & outs of a new business along with helping others succeed
  • You have a knack for teaching & explaining concepts to others
  • You're a structured thinker - organized & detailed-oriented

What youll be doing:

  • Manage partner relationships from onboarding through to service completion and, when required, offboarding.
  • Analyze partner performance & conduct business review meetings, providing insights to help them grow & succeed with Q
  • Support Qs Growth teams on high-value business opportunities & at times, advise clients directly, through your knowledge of partners, pricing, & services that fall within your business
  • Make data-driven decisions to balance supply & demand to ensure your business is aligned with the company strategy
  • Maintain relevant industry knowledge & provide expertise to our Growth team through educational initiatives, presentations, & written resources
  • Play an active role in ensuring partners are adhering to our clients expectations
  • Oversee execution of partner acquisition efforts to ensure we have coverage for all key services
  • Coordinate with our product teams to roll out new technology for our partners, along with provide recommendations as to how the company can improve the partner experience
  • Support on strategic projects that impact the operations & growth of the business you manage & recommend changes as needed
  • Maintain a pulse of the business you work on & report on performance metrics

Qualifications:

  • 2+ years of experience in a category management, supplier management, customer service, operations or a similar role within a high-output, challenging environment
  • Experience managing vendors/suppliers, highly preferred
  • Experience working in project management, construction, or space design preferred.
  • Comfort with numbers required; evidence of analytical inclination desired
  • Ability to effectively deal with ever-changing priorities & an evolving business model
  • Customer service oriented & ability to work with a high sense of urgency
  • Passion for helping others, no ask is too big or small
  • Excellent organizational skills, with the ability to balance multiple priorities at once

Perks & Benefits

  • Exciting opportunity at an ambitious company, that is creating the first operating system for the built world
  • Competitive salary & flexible vacation policy
  • Generous Stock Options
  • 401(k) with company matching
  • No cost premium option for medical & dental insurance
  • Casual dress & pet-friendly office
  • Cold brew & Kombucha on tap
  • Team lunches, happy hours & company outings
  • An insanely supportive, hardworking team, building something BIG
 
 
 
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