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Gympass // single membership to over 8500 gyms
New York    Posted: Friday, February 12, 2021
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We simplify wellness so you can find everything in one place. Gympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership. Founded in 2012 & headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global environment - but you'll change the way the world defines wellness: mind, body, & mood.


We are passionate about our mission! Whatever your job title is, here you can make a global impact & change peoples lives. At Gympass, we collaborate, set high achievable goal expectations & focus on the end result.  It's a challenging, evolving environment that allows you to learn & grow. You will face a disruptive & emerging business model that will push you in several areas, with no boundaries for creation & collaboration.


We are hiring a Client Success Senior Director to our Client Success Team in the US! 


  • Responsible for defining, planning, & executing growth strategies for a portfolio of clients.
  • Focuses on critical, large, complex, high visibility, strategic, or tactically important accounts. May have a leadership role.
  • Become a trusted & valued partner to HR contacts as you share their mission to improve employee health, engagement, & happiness
  • Understand clients objectives & deliver solutions to help them achieve them throughout the onboarding process & beyond by developing client-specific growth strategies
  • Plan initial client launch as well as ongoing, strategic relaunch & awareness events; partner with the Gympass Activation team to assist in end-to-end implementation
  • Present & implement best practice workflows to the client
  • Consult regularly with clients to review member growth rates, suggest member growth strategies, & provide relevant Gympass updates
  • Work with a broad range of internal stakeholders (Activation, Customer Experience, Operations, User Growth Marketing, Fitness Partnerships, & Business Development) to develop member growth strategies & deliver on client & company goals
  • Analyze client data; share findings, & develop tailored communication & awareness strategies to increase user engagement to better defeat inactivity
  • Continually analyze & improve new & existing client success processes & procedures
  • Provide product feedback (client requirements, product shortcomings, enhancements, etc.) to product management
  • Renew, expand & renegotiate contracts on an annual basis
  • Present formal, quarterly readouts to most senior clients & decision-makers


  • An accomplished individual with a Bachelor's Degree & 7+ years of experience managing client relationships in a client-facing position.
  • A dynamic leader with the ability to collaborate with cross-functional teams
  • Thrives working in a team environment & is able to guide the team in creating solutions
  • Ability to lead team independently & with limited supervision
  • Strong ability to coach, mentor, & advise internal & external partner
  • Track record of success in similar job function
  • An excellent communicator -- interpersonal, written, & public speaking -- with superior customer service to internal & external clients.
  • Detail-oriented with a deep understanding of managing multiple clients/projects concurrently.


We're a wellness company that is committed to the health & well-being of our employees. Our benefits include:

WELLNESS: health, dental & life insurance 

GYMPASS DISCOUNT: We believe in our mission & encourage our employees & their families to find their passion too. 

PAID TIME OFF: We know how important it is that our employees take time away from work to recharge. Competitive PTO starting on Day 1 & floating holiday in addition to 9 company-observed holidays

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life & we want our employees to take the time to be present & enjoy their growing family. 100% paid parental leave of 12 weeks to all new parents, of both biological & adopted children, regardless of gender & parent's relationship with the co-parent

CAREER GROWTH: Outstanding opportunities for personal & career growth. That means we maintain a growth mindset in everything we do & invest deeply in employee development. 

CULTURE: An exciting & supportive atmosphere with ambitious people from around the world! 

And to get a glimpse of Life at Gympass...follow us on Instagram @gympasscareers, Facebook Life at Gympass & LinkedIn

Belonging @ Gympass

Gympass is committed to creating a diverse work environment & is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

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