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Conductor // content marketing platform
 
Sales, Full Time    New York, New York    Posted: Saturday, July 11, 2020
 
   
 
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JOB DETAILS
 

At Conductor, were passionate about helping companies help their customers. Many of the worlds top brands use our software & services to create & optimize content so that it gets found online. Were headquartered in NYC, & weve been named one of Crains Best Places to Work 9 years running.

Visit Conductor at www.conductor.com or on Twitter @conductor

We are seeking an executive to lead our account management organization that is responsible for driving business results for our customers that lead to contract renewals. The managers & team you will lead are responsible for orchestrating the alignment of SEO, content, & web teams for our growing portfolio of customers to gain the maximum benefit & adoption of our award-winning software platform, Conductor Searchlight.  

In this role, you will partner with Sales & Customer Success leaders to develop & execute strategies that drive the success of our customers. You will create & execute a vision for a team that manages over 400+ accounts across five service tiers. As part of executing this vision, you will implement key initiatives, processes, systems, & metrics that create operational excellence. This role reports directly to Conductors COO. 

A Successful VP, Account Management needs experience:

  • Leading high performing teams in Customer Success, Professional Services, or Client Services capacities
  • Successfully establishing a clear vision & driving change within an organization
  • Developing strategies that drive results for customers & your business

In this role, you will: 

  • Lead & develop an account management team that is empowered to orchestrate change, communicate performance, & manage risk with our customers
  • Partner with Sales & Customer Success leadership to develop & execute strategies that create successful customers that renew
  • Implement processes & systems that help account management deliver impactful, scalable solutions across different service tiers
  • Build the culture of the team as high-performing members of the Customer Success organization
  • Provide executive support as part of customer engagements, building relationships that result in better communication & risk mitigation
  • Create programs to improve executive-facing communication, revamping the teams quarterly business reviews, monthly executive strategy meetings, & success story templates
  • Collaborate with the team responsible for Conductors partner ecosystem to ensure all aspects of partner support are aligned to our customers goals

Were excited if you have:

  • 12+ years of experience, with 7+ years of experience leading & managing teams
  • Passion for growing & developing team members
  • Excellent executive-level relationship building & communication skills
  • SaaS and/or agency experience 

Conductor is an equal opportunity employer. We celebrate diversity & are committed to creating an inclusive environment for all employees.

Disclosure: Conductor cares about your privacy. We are committed to maintaining your trust by protecting & processing your Personal Information that you provide to us in accordance with our Employee Privacy Policy. Please take a moment to review before submitting your application.

 
 
 
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