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HelloFresh // meal kit delivery
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Please note, this is NOT a fully remote position & will be hybrid. Must be within commuting distance of one of the below office locations:

  • Newark, NJ
  • New York, NY
  • Boulder, CO
  • Batavia, IL

The Conversation AI Specialist will report to the Sr. Manager, Process Improvement & support the vision of leveraging Artificial Intelligence & Natural Language Processing to enhance the customer experience here at HelloFresh. You will work with Project Management, the Process Improvement team, & other partners within the Customer Care department to gather & translate or business requirements into concrete technical solutions. You will have experience with conversational AI & Chatbot requirements, & a creative mindset to design & deploy creative user-focused conversational AI applications.
You will 

  • Have experience in SQL & Java.
  • Ensure excellent engagement between the Chatbot Brie & our customers within our digital platform.
  • Understand our requirements & create conversational dialogue flows aimed at solving the end users problem.
  • Contribute to and/or lead design sprints, workshops, reviews, & related activities with business & technical creative leadership.
  • Manage conversational AI models by providing unique answer responses to each question's intents related to the use case.
  • Establish business rationality within the use-case & build conversational flows, linguistic conditions, ML conditions & language objects.
  • Lead dialog engineering, testing, & training for continuous learning & improvement.
  • Work closely with the vendor teams to create technical specifications for how to improve the conversational creation process.
  • Diagnose & resolve defects found during QA & UAT test phases & support production releases.
  • Support Agile methodologies, balance our requirements with technical feasibility & set expectations on new use cases.
  • Track & analyze end-user experience for continuous improvement & maintenance.
  • Mentor & provide training to others within the team.
  • Support other tasks as assigned.

You are

  • Experienced in deploying technology to support ongoing operational improvements, introduce automation & manage transitions from manual to tech-enabled processes.
  • Passionate about creating engaging & effective conversational AI experiences.
  • Equipped to manage projects, gather data, organize ideas, form recommendations & implement solutions.
  • Collaborative in a team environment & successful independently.
  • Able to prioritize workload & meet demanding deadlines.
  • A demonstrator of technical skills & proficiency through presentation & analytical tools necessary for creating visually & verbally engaging content/reports.
  • A "Foodie"- fanatical about food!

You have...

  • Bachelor's degree in computer science, information systems, data science, data analytics or a related field required.
  • At least 2-4 years of experience in developing conversational flows & logic with sound coding knowledge.
  • Sound knowledge of AI/chatbot development landscape, tools, & other frameworks that allow enhancing the bot quality for chat & voice.
  • Experience in programming languages such as Java, Scala, Groovy & SQL is required, Python experience is a plus.
  • Experience with contact center technologies & platforms is desired.
  • Strong organization skills & attention to detail.
  • Ability to clearly communicate ideas & concepts.

This position's essential functions demand the performance of the following physical requirements with or without reasonable accommodation:

  • Prolonged periods working at a desk & on a computer.
  • Reading information on a computer screen & inputting data into a computer system.

Youll get

  • Competitive Salary & 401K company match that vests immediately upon participation.
  • Generous parental leave of 16 weeks & PTO policy.
  • $0 monthly premium & other flexible health plans effective first day of employment.
  • 75% discount on your subscription to HelloFresh (as well as other product initiatives).   
  • Snacks, coffee & catered meals.
  • Company sponsored outings & Employee Resource Groups.
  • Collaborative, dynamic work environment within a fast-paced, mission-driven company.

CO Salary Range: $100,800-$112,000 + equity eligible 

NY Salary Range: $99,600- $124,500 + equity eligible 

New York Pay Range
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