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Entelo is a recruiting software platform
New Jersey    Posted: Tuesday, January 29, 2019
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Entelo is transforming the way companies hire. We leverage big data & predictive analytics to make recruiting better for candidates & recruiters alike. In 2017, we were thrilled to be named one of Glassdoors Best Places to Work!

As a Talent Engagement Researcher, you will play a key part in shaping the experience we provide for Envoy customers, with a particular emphasis on our managed services clients. The ideal candidate will be a blend of Recruiting & Customer Success - passionate about providing world-class service & consultation along the customers Envoy journey. An average day will include customer intake & consultation via phone & live chat, sourcing across a wide range of diverse roles using Entelos world-class tools, & providing product feedback to our engineering & product teams.

This role is based in Teaneck, NJ & will be based from home with some possibility for travel to San Francisco HQ less than 5% of the time. As our team grows in this region, the role may evolve to an in-office role, although you should expect to work remotely in the near-term. With that growth, opportunities will emerge for a high performer to train & mentor new hires, & assist Envoy leadership with operational tasks.

What you'll be doing:

  • Effective queue management, curating & delivering all jobs within established SLAs

  • Providing exceptional customer service for managed service customers, claiming jobs & conducting live intake chats within expected SLAs

  • Manipulating search queries & evaluating search results for fit based on customer criteria, working to provide optimal results

  • Providing messaging consultation to managed customers utilizing recruiting knowledge & Entelo Outreach Insights

  • Partnering with appropriate Customer Success Managers & Account Managers around user or account-level challenges as needed

  • Responding (or routing to the appropriate contact) all customer communication (email, chat) in a 4-hour window

  • Efficiently manage daily workload of job curation & managed service intake/job setup to align with TER goals & minimum expectations. Alert TER manager when issues arise that will detract from customer experience.

Your background:

  • 2+ years experience in a sourcing role, whether agency or corporate, with experience across a wide range of disciplines including tech, sales, & G&A

  • 2+ years in customer-facing roles with a high-level of comfort in consulting with customers via phone & chat

  • Demonstrates self-motivation & the ability to work independently. Can speak to a track record of self-accountability & high standards

  • Strong time management skills, with the ability to prioritize & meet deadlines in a fast-paced environment

  • Demonstrable process improvement mindset with the ability to spot & resolve inefficiencies & optimize workflows

  • Collaborative attitude, & willingness to support others & share knowledge within a distributed team

  • High attention to detail & passion for the customer experience

  • Interest in career growth in the recruiting or customer success space, as well as a desire to mentor & train.

About Entelo:

At Entelo, were committed to helping Entelopes grow; we offer opportunities for professional development & a generous learning & development stipend. Entelo is also committed to the community; we partner with impactful non-profits, volunteer regularly, & provide a charitable match. We perform at a high level, while respecting our teammates lives outside of work.

We celebrate diversity & welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, genetic information or criminal history. Weve taken the White House Equal Pay Pledge & are committed to maintaining a welcoming & equitable environment.

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