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Vacasa // vacation rental management
Panama City Beach, FL    Posted: Friday, November 22, 2019
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Why Vacasa

We started with just one home & an idea: to bring homeowners & renters together with smart technology & caring local teams. Today, were the largest full-service vacation rental company in the US thanks to the people who give us their best every day. Youll fit right in here if youre curious, entrepreneurial, & thrive in a rapid-growth environment.

Why Operations at Vacasa

We live by a simple motto: happy team, happy owners, happy guests. Our local people are what set Vacasa apart. Were hospitality professionals dedicated to the communities we work with. Were the behind-the-scenes problem-solvers who create worry-free experiences for our owners & guests.

What were looking for

Part of Vacasa strategy includes actively acquiring homes through organic growth; as a result, we need to ensure the function of onboarding is fully supported within the business. The Onboarding Specialist is a clear communicator with organizational & prioritization skills. They will be responsible for coordinating, executing, & actively managing the onboarding activities for a rotating list of properties, from contract signing through the home going live on the Vacasa website. This is a project management role overseeing several projects at one time, & candidates should display the ability to multitask & adapt accordingly.

What youll do

  • Oversee the entire onboarding process of a rotating portfolio of homes, from submission of signed contract through going public on the Vacasa website
  • Maintain accurate, up-to-date notes for each step within the onboarding process
  • Be knowledgeable of & able to speak to Vacasa offerings with homeowners
  • Tasks involved to bring a new home live on our booking sites are numerous, & can range from cleaning a home, inspecting a home, photography, permitting, writing a home description, & several more.
  • Being willing/able to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc)
  • Develop & utilize local staff & community relationships to aid in the onboarding process
  • This is not a 9-5 job, you will be called upon after normal business hours & on weekends, & flexibility is key.
  • Duties will include traveling to each new home to conduct all tasks associated with bringing a home live.
  • Additional duties as assigned

The skills youll need

  • Communication- specifically strong written communication skills & ability to collaborate with multiple departments & stakeholders
  • Organization - manage multiple complex tasks & projects with tight deadlines
  • Ability to properly assess problems & provide solutions
  • Ability to work a flexible schedule including weekends & holidays as needed to support the needs of the business
  • A bit of a maintenance & inspectors mind - you will need to be able to troubleshoot issues that come up in your homes & either repair them (if minor) or make recommendations to your team.
  • Tech-savvy - Including Google applications

What youll get

  • Health/dental/vision insurance100% coverage option
  • 401K retirement savings plan with up to a 6% company match
  • Vacation time
  • Paid sick leave & holidays
  • Career advancement opportunities
  • Employee discounts
  • All the equipment youll need to be successful
  • Great colleagues & culture

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