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Twilio // platform for building messaging applications
London, United Kingdom    Posted: Friday, September 10, 2021
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Because you belong at Twilio

The Who, What, Why & Where


Twilio is looking for an extraordinarily organized Partner Manager to join the EMEA Partner Management organization to accelerate the growth of our business with Regional System Integrators across Twilios Emerging Markets region. Twilio is growing at a tremendous rate & System Integration (SI) & Resell partners are an integral part of our business. You must have a consistent track record of handling multiple partners, delivering results & overachieving quota. You will be responsible for onboarding & guiding a selected group of SI partners across the Middle East, North Africa, Central Eastern Europe & South Africa. For each partner responsibilities include: driving incremental revenue, successful implementations, certifications & Go To Market (GTM) planning. You must demonstrate outstanding communication skills & be able to effectively build relationships with internal & external partners.

You must also have:

  • Experience supporting RSIs & Resellers.
  • Experience developing a partnering strategy to break into new markets. 
  • Entrepreneurial spirit 
  • The ability to build, lead & execute strategy in a collaborative environment.
  • Exceptional analytical, organizational, & project management skills. Ability to quickly analyze & apply relevant information to make timely & critical decisions that affect cross-functional teams to increase program return on investment & effectiveness.
  • Maintain accurate pipeline & results dashboards that communicate to key partners the effectiveness of the Alliance programs & investments.
  • Deliver business performance reviews to assess operational metrics/effectiveness on a recurring (quarterly) basis with internal & external partners.
  • Strong tolerance for ambiguity; ability to focus & execute in a rapidly changing environment, take charge & make things happen.
  • Bachelors degree or equivalent experience required


As a RSI Partner Alliance Manager, you will live the Twilio Magic values:

  • BE AN OWNER: You will be responsible for implementing & executing a Partner strategy across a portfolio of RSIs
  • RUTHLESSLY PRIORITIZE : Ability to balance competing priorities & manage multiple projects/initiatives at the same time
  • BE BOLD: As we grow, we need self starters & individuals that push boundaries & try new things
  • DRAW THE OWL: Were looking for someone with an entrepreneurial spirit that thrives on creating & building
  • DON'T SETTLE: Keen ability to navigate internal & external challenges while continuing to drive the right priorities


Partners are key to Twilios continued growth. As customer requirements become more complex we need a strong set of Partners to help customers implement, support & grow their usage of Twilio. We work closely with Sales leadership to ensure partners are an integrated part of the sales process. Partners are key to opening up new revenue opportunities for us in the Enterprise & untapped geographic markets.

Twilio is a company that is empowering the worlds Developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, & your entire employee experience. We only win when our employees succeed, & we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, & innovation, & we want you & your ideas to thrive at Twilio.


This role would be based in our London office. We employ diverse talent from all over the world & we believe great work can be done anywhere. Around the world, Twilio offers benefits & perks to support the physical, financial, & emotional well being of you & your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers experience, understands that this is a marathon, not a sprint; that continuously & purposefully builds an inclusive culture that empowers everyone to do their best work & be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video & email by virtualizing the worlds communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the worlds most demanding applications. By making communications a part of every software developers toolkit, Twilio is enabling innovators across every industry from emerging leaders to the worlds largest organizations to reinvent how companies engage with their customers.

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