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Peloton // connected indoor fitness cycles
Design, Full Time    New York City    Posted: Monday, May 09, 2022
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The Solution Designer Associate will be responsible for assisting with the creation & implementation of robust formalized intake processes of new service offerings that involve teams within the Operations, Identity & Trust (OIT) organization. Such processes will need to concentrate on an intake lifecycle that will streamline service clarity, service design, & the oversharing of expectations across the cross-functional teams to deliver a consistent experience. These service transitions will focus heavily on the consumption but are not limited to an adequate understanding of volume, coverage, access, training, & timelines. The overall objective is to create a framework that leverages collaborative communications globally across all lines of business for seamless service intakes & transitions aligned with our guiding principles. 

Mission: Enable Peloton with secure access, robust tools, & fast, friendly solutions.

Guiding principles:

  • Meticulously fast resolution at first touch
  • Operationalize then Automate
  • Team Love
  • Learn & Grow
  • Find the path to Yes


  • Participate in meetings with business partners to solve service transitions
  • Coordinate, gather, review, & validate information accuracy 
  • Defines & streamlines processes & procedures to support process goals
  • Performs a variety of tasks to improve existing processes & standards
  • Create & maintain process documentation & templates
  • Build & deliver verbal & written communications to stakeholders
  • Identify & apply lessons learned to improve the intake process
  • Maintain working knowledge of OIT SLAs & functions
  • Work closely with key stakeholders to deliver services within deadlines
  • Align with peers to ensure the solution is aligned with their processes
  • Present upcoming changes to OIT & other business teams


  • 1-2 years of service desk processes, functions, & business operations
  • 1-2 years of building workflows or process designs
  • Strong analytical & critical thinking skills
  • Excellent communicator with the engagement of all levels of leadership
  • Self-starter motivated to deliver results with limited direction
  • Attentive to detail in both written & verbal communications
  • Avid at problem-solving, making improvements, & forward-thinking
  • Ability to challenge standards & think outside of the box
  • Proficient PowerPoint & presentation skills
  • Basic understanding of Lucid charts or Visio
  • Bonus: ITIL Certification
  • Bonus: LEAN SIX SIGMA Certification
  • Bonus: Familiar with Agile practices



Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, & streaming technology, we create digital fitness & wellness content & products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here.

Together We Go Far means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce & inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice & inequity in our world, & to promote health & wellbeing for all, from the inside out.
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