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Quantcast is hiring a Manager, Technical Client Services to work on the Client Services team in our New York office! This team leads all aspects of the operational & performance needs for our Managed Service Advertise clients. As a Manager you are a link between the client, commercial organization, engineering & our product organizations to ensure we are delivering first in class service. You are adept at identifying the root causes of various technical issues, excel in developing strategies toward resolutions & provide clear concise communication & mentorship to your team. This role is key in building a strong partnership & driving scaling revenue for a growing client base across North America.
Responsibilities: Inspire, motivate & empower a team of Technical Account Strategists & Technical Account Managers. Partner with Sales & Account Management leadership to ensure alignment of revenue targets & retention of clients through flawless execution & performance. Lead functional team meetings & collaborate on Global Team content to address knowledge gaps through playbooks & training. Act as a point of customer concern, conduct post-mortem analysis & communicate resolutions to client facing teams. Build, define, & implement standards to reducing errors & ensure consistent service is delivered across an aligned book of business.
Qualifications: 5-7 years of previous Client Services, Account Management, Sales and/or Sales Operations 2-3 years Team/Management Experience Demonstrates ability to be detail oriented, prioritize & work independently in a deadline driven environment. Experience working cross functionally with other departments to accomplish goals & objectives that move business forward. Track record of hiring, developing & transforming talent through compassionate leadership.
Physical Requirements: Remaining in a stationary position, often working on a computer for prolonged periods of time. Operating a computer for up to 40 hours per week. Carrying a laptop, & equipment to various meetings. Ability to work in person in NYC office (change depending on location - once offices reopen post Covid 19) Ability to work nights & weekends as required for client facing needs.
Bonus Points: A short list of nice to haves” skills (should be 2-3 bullet points). This is optional. Experience of working with Ad Tech platforms (DSPs, DMPs, Ad Servers, Verification Vendors, Tagging Platforms). Bachelor's degree
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