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Visa // credit cards
 
Sales, Full Time       Posted: Friday, December 13, 2019
 
   
 
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JOB DETAILS
 

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Position Summary
Global Client Support Services works with issuers, acquirers, processors & merchants worldwide to develop & deliver the support model for Visa This includes day-to-day operations & product support, back office support & customer performance reporting.
Job Scope
This is an individual contributor role responsible for solving complex problems & taking a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist & works independently with guidance only in the most complex situations.
Responsibilities

  • Considered the functional expert for their client's processing & operational business.
    Provide insight & input within cross functional Visa organizations for new or changing products & services which may impact their clients, including Visa rules, integrated billing, & transaction research.
  • Act as liaison for the client; provide problem management, proactive identification of processing efficiencies, service change support & system enhancement support.
  • Coordinate internal resources to accomplish Visa & client objectives, & ensure processing system performance standards are met & that the client perspective is represented within the organization.
  • Provide proactive planning & operational support to ensure that both the client & Visa are operating in the most effective & cost efficient manner while managing costs & increasing overall transaction performance (including authorization, clearing & settlement, back office processing).
  • Stay current with industry & client trends & maintain a strong knowledge of Visa products & services.
  • Represent complex customer change requests, system or operational requirements; negotiate & manage expectations internally & externally.
  • Develop & manage strategic planning, operational initiatives, special projects & client-driven continuous improvement plans.
  • Identify & analyze processing issues with client impacts; consistently communicate situational status & resolution; advise on SLA performance both internally & externally & develop improvement plans to address chronic client problems.
  • Support biannual business enhancements & all Visa mandates.
  • Partner with assigned Account Executives to identify additional business opportunities.

Qualifications

Basic Qualifications:

  • 4 years of work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree
  • Must be a self-starter with proven abilities in organizational, conceptual, & logical problem solving.
  • Customer focus with proven ability to establish productive working relationships with staff & management at all levels.
  • Ability to set priorities & manage customer expectations, & work both as part of a team & independently.
  • Strong technical aptitude with the ability to absorb technical information & apply to business solutions.
  • Proficiency providing technical & consultative support to external customers & identify business needs.
  • Demonstrate ability to work in a complex organization to determine business & customer needs, providing the best solution to meet those needs.
  • Working knowledge of Microsoft Office.
  • Excellent verbal, written, presentation & interpersonal skills are required.
  • Portuguese & English required.
Preferred Qualifications:
  • 7-10 years of work experience with a Bachelors Degree or 6 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 years of experience with a PhD.
  • Prior experience in Payments Industry
  • Trilingual - English, Portuguese & Spanish

Additional Information

Work hours: 8 Hours / 5 Days per week

Travel:Position might require occasional travel for training or team meetings -

Physical Requirements:This position will be performed in an office setting. The position will require the incumbent to sit & stand at a desk, communicate in person & by telephone, frequently operate standard office equipment, such as telephones & computers, reach with hands & arms, & bend or lift up to 25 pounds.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines & applicable local law.

 
 
 
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