Events  Classes  Deals  Spaces  Jobs  SXSW 
    Sign in  
 
 
Visa // credit cards
 
Engineering, Full Time       Posted: Tuesday, February 11, 2020
 
   
 
Apply To Job
 
 
JOB DETAILS
 

Company Description

Fascinated by the future & captivated by technology?

Smart, driven & want to make a difference in the world?

You'll fit right in.

Join a diverse team at Visa, where your individuality fits right in. We can provide the opportunity to shape the payments experience globally. Together, let's transform the way the world pays.

Think you know us?

Our mission is to connect the world through the most innovative, reliable & secure digital payment network that enables individuals, businesses & economies to thrive.

Individuality fuels our brand & our global team - we're proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives & experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it's taking advantage of agile work schedules or our wellness programs, Visa respects & encourages meaningful work/life balance for everyone. In addition, we offer market leading salary & have a fantastic benefits offering.

So, if you're not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.

Job Description

If you think you could support Visa as an Ops Support (Engineer), we want to hear from you - together, let's make Visa a great place to work.

What's it all about?

A Visa Operations Command Center (VOCC) analyst should be able to support an ITIL based infrastructure to include incident resolution & escalation of issues for which there is no immediate workaround. The analyst is expected to drive incident resolution upwards of 80% of all issues without the need for any escalation. Ideal candidate must possess demonstrable leadership qualities combined with technical expertise, & client advocacy to be able to drive & direct a best in class ITIL focused service to Visa customers. The analyst will be required to drive Service level expectation against performance to ensure that external & internal clients experience a positive response to inquiries, issues & events. The preferred candidate will possess all of the following competencies:

What we expect of you, day to day.

  • Communicate effectively throughout the incident management process to ensure that all communications are timely & accurate. Ability to draft the various types of communication in complex & non-routine situations, & distribute to appropriate recipients within set time frames with no guidance.
  • Track & update all incidents in the incident management system, ensuring that documentation is thorough, accurate & meets ticket quality standards.
  • Provide routine L1 systemanalyston multiple server platforms, in the resolution of incidents. Liaisons with L2 support groups in the resolution of incidents for complex, unfamiliar issues.
  • Support & participate on project schedules & changes which can include UAT testing when is need it.
  • Responsible for the internal & external communication of issues to management, other internal support groups, & the customers via pages, email broadcasts or phone.
  • Should have a strong understanding of transaction message flow & the different types of exceptions that can be encountered resulting in cardholder impact.
  • Incident bridge stewardship in support of timely resolution of internal issues.
  • Maintain technical skills through participation in ongoing training. Ability to train junior staff members in technical disciplines.Assisting with training development & implementation specific to immediate team and/or department.
  • Ability to identify, analyse & isolate anomalies presented via standard alerting utilizing a variety of tools & techniques.
  • May take the leadership role in managing highly critical events that may have the potential of major financial and/or reputation impacts to Visa
  • Acts as the team technical & process SME. (Subject Matter Expert)
  • Will take the leadership role & will be accountable for the management of highly critical events that may have the potential of major financial and/or reputation impacts to Visa

Qualifications

What we're after

  • Communicate effectively throughout the incident management process to ensure that all communications are timely & accurate. Ability to draft the various types of communication in complex & non-routine situations, & distribute to appropriate recipients within set time frames with little to no guidance.
  • Ability to work 12hr rotating shifts, including weekends & holidays.
  • Provide routine L1 system analyston multiple server platforms, in the resolution of incidents.
  • Liaisewith L2 support groups in the resolution of incidents for complex, unfamiliar issues.
  • Uses sound judgment in determining priorities & enlisting support of other internal groups to prevent any compromise to Visa business or client service level agreements. Proper escalation to support groups based on criticality & exposure.
  • Maintain technical skills through participation in ongoing training. Ability to train junior staff members in technical disciplines.
  • Ability to identify, analyse & isolate anomalies presented via standard alerting utilising a variety of hardware & software testing tools & techniques
  • Familiar with Mobile Payment & it is mechanism.
  • May take the leadership role in managing highly critical events that may have the potential of major financial and/or reputation impacts to Visa

Alternative Schedule Required:

  • This is an operational department. Ability to work 12hr rotating shifts. including scheduled Weekends & Bank Holidays.
  • Required to work OT as requested to cover staff shortages & training.

Basic Qualifications

  • Mid-level relevant work experience or a Bachelor's Degree.

Preferred Qualifications

  • Windows, Unix & Linux admins background
  • Operation Work Environment
  • Desirable: AskNow Ticketing Systems
  • Incident Management knowledge
  • Desirable: Splunk experience
  • Desirable: API experience
  • Basic Network background

Think you have what it takes?

If you are interested in a career that will challenge & inspire you - we'd love to hear from you!

Additional Information

Diversity & Inclusion

Universal acceptance for everyone, everywhere, is not only our brand promise, it's the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture & background, fight for important initiatives like Equal Pay & actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds & perspectives of our worldwide teams, Visa is a better place to work & a better business partner to our clients.

 
 
 
Apply To Job
 
 
 
 
 
© 2020 GarysGuide      About    Feedback    Press    Terms
 
Sponsor Gary's (World Famous) Red Tie