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Sailthru is the leading provider of personalized marketing communications technology.
Sales, Internship    New York    Posted: Tuesday, March 12, 2019
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Strategic Account Management Intern

At Sailthru we recognize how important customer retention is to our clients business, & we think about our own business approach in the exact same way; our customer retention rate is one of the biggest levers for our business growth & profitability. We are looking for a strategic thinker to support our renewals & upsells process by collaborating with our customer success, sales & leadership teams to help build a predictable, scalable program that supports our client portfolio.

This role presents a unique opportunity for an analytical, ambitious & collaborative professional to take on responsibilities & accountability that will forge strong partnerships across Sailthrus business units as well as directly with Sailthru clients.


  • Partner with Sailthrus Strategic Account Management team to ensure all renewal & upsell opportunities are proactively managed
  • Maintain accurate metrics & reporting cadence/communications for renewals & upsells program that ensures strong visibility both internally & externally
  • Work with Sailthrus Legal & Finance Teams to generate contracts


  • Self-starter who is comfortable in a dynamic, fast-paced environment; comfortable balancing competing priorities & managing multiple projects simultaneously
  • Comfortable being decisive, seeking out feedback & working with a high degree of independence
  • Get it done attitude with energy & excitement to improve organizational processes; extremely dependable & consistent
  • Strong sense of urgency & resiliency
  • Exceptional interpersonal & communication skills; demonstrated ability to establish & maintain effective working relationships with all personality types & functions in an organization
  • Experience with Salesforce & Excel preferred
  • Incredible attention to detail
  • College senior based in LA or SF; able to work a minimum of 20 hours per week
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