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Peloton
connected indoor fitness cycles
 
Marketing, Full Time    New York City    Posted: Tuesday, March 19, 2019
 
   
 
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JOB DETAILS
 

Pelotons IT organization is seeking an experienced IT Marketing, Sales & Service Business Analyst to play a key role in supporting the marketing, sales & service teams as we continue to grow. You will gather information across the organization & ensure follow up & updates are accurate & documented. You should feel comfortable analyzing, diagnosing & influencing IT process problems, while developing business requirements for strategic projects & new solutions.

The IT Marketing, Sales & Service Business Analyst will be accountable for ITs core services, including Marketing Automation, CRM, Member Services, an integration strategy & its operations, & the international expansion of our systems into new markets. This role reports to the IT Business Relationship Manager - Marketing, Sales & Service who manages core service offerings for the team.

This role offers a unique opportunity to be a part of an evolving IT organization, a results oriented & driven global organization with ownership over a portfolio that delivers direct value to these organizational stakeholders & Peloton overall. The ideal profile of this position calls for a flexible & well-rounded individual with operational & project management experience someone who is self-motivated, detailed oriented, collaborative, & has strong customer relationship management skills.

  • Partner with Global & local Marketing, Sales & Service communities to ensure a complete understanding of requirements & quality in the delivery of business solutions.
  • Form strong working relationships with Marketing, Sales, & Service staff that run the core processes locally, regionally & globally
  • Form strong working relationships with your Peloton peers & across the IT organization
  • Document & analyze current business processes & underlying systems/applications.
  • Critically evaluate information gathered & recommend alternative solutions
  • Monitor project progress, identify & escalate potential project risks & delays to management
  • Communicate & collaborate effectively with technical staff & business users
  • Coordinate & lead discussions to ensure understanding & alignment to projects & initiatives
  • Recognize the relationship, dependencies & their impact to projects

Basic Job Requirements

Education or Certifications

  • 8+ years of overall IT experience
  • Minimum of a Bachelor's degree in a related field

Work Experience

  • 5+ years of related experience in a business analyst or equivalent role
  • Proven ability to facilitate communication & provide support to both the business & technology team members in challenging technical, custom & package software implementation projects on a global level
  • Must have experience working simultaneously with multiple stakeholders, sponsors, & business partners, exhibiting an ability to prioritize multiple responsibilities.

Technical Skills

  • Strong quantitative skills, attention to detail, critical thinking, & the ability to support multiple projects simultaneously.
  • Experience documenting & analyzing processes, procedures, and/or policies.
  • Balance of strong business process knowledge & experience implementing mix of custom & package software to meet business needs
  • Common knowledge of the software packages or like-software packages Peloton leverages is preferred. Pelotons current software packages & their specific uses include: Marketing (Eloqua), CRM (SFDC), Service (Zendesk) & integration services (Boomi).

Computer Skills

  • Proficiency with Microsoft Office applications, including Word, Excel, & PowerPoint
  • Exposure to Jira & Confluence.

Language Skills

  • Fluent in English (written & verbal) other language skills would be beneficial

Global Experience

  • Prior global experience

Travel requirements

  • Some international travel as required to make global change initiatives successful

ABOUT PELOTON:

Founded in 2012, Pelotonis an innovative tech company that bringsmembers the best workouts possible, all from the convenience of their own homevia the Bike,Tread & iOS App platforms.Pelotonuses technology & design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime.

Pelotonbelieves in taking risks & challenging the status quo by continuously innovating & improving. We put our users, members, & customers first & we obsess over every touch point of the member experience be it the studio, product or showroom. We like to hire the best & encourage all our associates to bePelotons brand ambassadors. Most importantly, we know that together we go far.

 
 
 
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