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Visa // credit cards
Engineering, Full Time       Posted: Wednesday, September 11, 2019
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  Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Global Client Support Services works with issuers, acquirers, processors & merchants worldwide to develop & deliver the support model for Visa This includes day-to-day operations & product support, back office support & customer performance reporting.

This is an individual contributor role responsible for identifying & resolving issues of moderate complexity. This position is at an intermediate professional level & requires strong execution & analytical abilities. This role works independently & receives minimal guidance only in the most complex situations. The role will aanalyze & troubleshoot user requirements, procedures & problems to automate or improve existing systems under broadly defined practices & procedures, including working with developers in analyzing & developing process improvements for system administration & environmental build functions.

The Client Test team is part of Visa's Global Client Services group. We deliver quality services & solutions using best-in-class processes, methodologies, & technology with our worldwide workforce. We are an integral part of revenue-generating areas within the company. This team is dedicated to its customers & to building on past achievements. We are committed to leveraging innovative technology to enhance quality & to accelerate time-to-market. Visa has one of the most visible & most used comprehensive payment systems in the world.

The successful candidate will be part of a global team to design & develop test designs & cases for the Global Client Testing Organization. He/she will perform functional & automation testing for Visa Processing Services applications & will need detailed analytical skills & a good understanding of the test methodologies to be able to interface directly & make decisions with staff members of Global Client Testing, Product Management, Project Management, Client Implementations & Development.


Basic Qualifications

  • 4 years of work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree

Preferred Qualifications

  • 7-10 years of work experience & a Bachelor's Degree or
  • 6 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or
  • 3 years of experience with a PhD.
  • General business knowledge of financial systems & EFT
  • Knowledge in testing web technologies, services & physical devices. Understanding of Java technologies, XML, JS, CSS & HTML
  • Knowledge in Microsoft .Net, Java, VB & Java script programming capability
  • Expert knowledge in SQL methodologies
  • Strong understanding of Agile, scrum & Quality Assurance processes & methodologies
  • Experience with tools like clear quest, HP ALM, AGM, Share point, Wiki, & Clear-2-pay
  • Must be high-energy, detail-oriented, proactive, & able to function under pressure to meet tight deadlines
  • Strong communication skills -- both verbal & written - & able to quickly learn & implement new technologies, application appropriate frameworks & tools
  • Strong relationship, collaborative skills & organizational skills with a high degree of initiative & self-motivation & able to work as a member of matrix based diverse & geographically distributed project team
  • Willingness & ability to learn & take on challenging opportunities
Additional Information

Essential Functions

  • Develop & maintain transaction & automation scripts
  • Collaborate with developers & QA leads to improve testability, automation, & tools
  • Analyze automation feasibility & devise the best automation approach
  • Develop Proof of concept (POC)
  • Develop & maintain transaction simulators & automation framework
  • Creating clear testing project documentation
  • Follow the standards in development to ensure compliance with Audit Requirements
  • Actively look for opportunities to enhance standards & improve process efficiency
  • Identify & troubleshoot system issues working with functional & development tools & other support teams as required
  • Document software defects using bug tracking system, & report defects to software developers
  • Perform network / system diagnostics & transaction research to analyze & resolve endpoint problems in both the test & production
  • Work with functional & development teams to ensure on time & quality delivery
  • Coordinate & collaborate with a globally distributed team

Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit & stand at a desk, communicate in person & by telephone, frequently operate standard office equipment, such as telephones & computers, reach with hands & arms.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines & applicable local law.

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