This role will support our Corporate end-users in troubleshooting & solving IT issues on-site & remote. With a hands-on attitude, you have a natural enthusiasm for helping others & contributing to the enhanced productivity of our dynamic workforce in a multi-office environment.

What you'll do:

• Working efficiently with users to identify the root cause of issues with hardware, software, break/fix issues, connectivity, peripherals, & IT services
• Tackling task work within our enterprise systems & applications 
• Assisting with Google Suite task work - confirming email addresses; checking & updating distribution lists, creating & managing room resources, shared mailboxes, etc.
• Imaging & deploying Mac/Windows OS hardware; retrieving hardware
• Provide occasional end-user instructional sessions & how-to documentation
• Setting up, monitoring, & troubleshooting audio-visual systems for company meetings, events, conference rooms, & guest speakers. AV & meeting support experience is a plus
• Helping the team with basic inventory & stock room tasks - arranging warranty repair & replacement of broken items; cleaning & maintaining stock rooms; doing physical asset counts & inventory management
• Helping with creating & maintaining process documentation
• Prioritization & ticket queue management (ordering work by oldest, last commented, most critical, etc.)
• Resolving all user IT issues quickly, efficiently, & to their utmost satisfaction
• Eagerness to learn the processes & procedures for IT at CLEAR

How you'll measure success:

• You have 1-3 years of experience supporting the technology needs of an office
• You love to help people & solve problems
• You are a motivated self-starter & learn & retain quickly & easily
• You are organized & able to be multitask
• You are able to assist others that are in a remote setting & in-person
• You have basic technology troubleshooting skills
• You have phenomenal in-person, phone, & written communication skills
• You are comfortable with AV systems & meeting support
• You have excellent customer service & teamwork skills
• You are great at managing expectations & de-escalating stressed user situations
• You are familiar with working with vendors, purchasing, shipping, & receiving

What you're great at:

• Experience with Microsoft & Mac Operating Systems, Zoom, Slack, & other common core applications
• Hardware experience includes laptops, desktops, tablets, & mobile devices
• Applications troubleshooting experience
• Experience working with a service desk ticketing system
• Experience working on a Tier 1 Helpdesk
• Good written & oral communication skills
• Work independently

How You'll be Rewarded:

At CLEAR we help YOU move forward - because when youre at your best, were at our best. Youll work with talented team members who are motivated by our mission of making experiences safer & easier. Our hybrid work environment provides flexibility. In our offices, youll enjoy benefits like meals & snacks. We invest in your well-being & learning & development with our stipend & reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family building benefits (fertility & adoption/surrogacy support), flexible time off, free OneMedical memberships for you & your dependents, & a 401(k) retirement plan with employer match. The base salary range for this role is $75,000-95,000, depending on levels of skills & experience.

The base salary range represents the low & high end of CLEARs salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience & performance. The range listed is just one component of CLEARs total compensation package for employees & other rewards may include annual bonuses, commission, Restricted Stock Units

About CLEAR

Have you ever had that green-light feeling? When you hit every green light & the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 13+ million passionate members & hundreds of partners around the world, CLEARs identity platform is transforming the way people live, work, & travel. Whether its at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, & more seamless experiences - making them all feel like magic.