Netflix is revolutionizing entertainment. From creating pivotal moments in story-telling history
to rediscovering itself from a streaming service to the world's best studio, Netflix is at the forefront in data-driven business execution. This passion extends well into the world of support, where we offer exceptional customer service for our millions of global members. One way we do this is through high-touch, business-to-business driven support, aiming to solve challenges that our technology & our studio production businesses face.
As Netflix continues to develop amazing original content & build the world's most technology-driven studio, the drive to innovate around solutions, logistics, scheduling, & software grows. Simply put, our goal is to provide our productions with tools superior to anything else out there, & support the effort to create the most productive, honest, & creative studio the world has ever seen.
As a Netflix Production Support Specialist, you will play a critical role by providing technical support to a user base of internal Netflix employees, production, & media partners all utilizing our Netflix Studio technology & applications. You'll do this as a part of a global support team for our internal Netflix Studio applications. The NPS team ensures an exceptional experience for our users by providing support to critical production software, coordinating & addressing any issue from our media partners, & helping studio production design teams solve challenges with our underlying technology applications as an advocate for the users that they support. Your top priorities will be managing technical issues, research, documentation, business to business relationships, analyze trends & the impact of these issues with the ultimate goal of driving improvements in the Netflix Studio applications & overall production experience.