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The ultimate source for official answers about a business online should be the business itself. However, when consumers ask questions on company websites, too often they are left in the dark with wrong answers. Yext (NYSE: YEXT), the Search Experience Cloud, solves this problem by organizing a business's facts so it can provide official answers to consumer questions wherever people search. Starting with the company website, then extending across search engines & voice assistants, businesses around the world, like Taco Bell, Marriott, & Jaguar Land Roveras well as organizations like the U.S. State Departmenttrust Yext to radically improve the search experience on their websites & across the entire search ecosystem.

Customer Success Strategy & Operations (CS S&O) is the team responsible for defining Customer Success objectives, strategy, & tactics that scale. The team implements tools, processes, & reporting at scale to help us deliver a world-class customer experience.

We are looking for a CS S&O Operations Program Manager who will be responsible for designing & improving existing processes & while identifying areas of opportunity. This role will partner closely with IT & our CS teams to scope new workflows, manage delivery of solutions, own change management, & designing & administering systems to support new processes.

What Youll Do

  • Design, build, implement, & document efficient & scalable business processes
  • Help configure, administer, & report from software systems, mainly Salesforce.com
  • Coordinates with SalesOps & IT (GTM & BI) on Customer Success and/or Revenue-wide operational needs
  • Manage cross-divisional projects with multiple workstreams against tight timelines
  • Analyze existing processes & develop strategies for time & cost savings
  • Develop end-user training material & deliver to large groups across the division
  • Demonstrates ability to learn Yext Products & Services
  • Demonstrates strong written & verbal communication skills; including the ability to tailor key messages to your audience
  • Partners with Client Success, Consulting, & Platform Services/Support to fine-tune process & systems based on data-driven insights

What You Have

  • BA/BS Degree
  • 2+ years in a project management role or operations work experience
  • All candidates, who may not have the above-listed years experience, but can demonstrate the necessary skills, may apply & will be considered
  • Proven ability to work collaboratively across different functions
  • Superior Excel & PowerPoint Exceptionally strong communicator, skilled at aligning to business leaders & managing shifting priorities
  • Strong problem-solving skills
  • Strong presentation skills
  • Ability to develop & manage projects or process change
  • Proven ability to work collaboratively across different functions
  • Ability to explain complex & technical topics to a non-technical audience

Bonus Points

  • Salesforce certification
  • Tableau and/or ZenDesk experience
  • Client Success, Consulting, Revenue Operations and/or Support experience

Yext is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or nonbinary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

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