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BlaBlaCar // long distance carpooling service
 
Product, Full Time       Posted: Friday, November 01, 2019
 
   
 
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JOB DETAILS
  Company Description

BlaBlaCar's vision is to bring fairness, freedom & fraternity to the world of travel.

BlaBlaCar was created in 2006 with one dream in mind: fill the millions of empty seats on the road to create an efficient, affordable & friendly way to travel. Today, our global, trusted community counts 75 million members in 22 countries, enabling a smarter, large scale & truly sustainable transport network.

Born from a simple idea of people sharing their rides, BlaBlaCar's ambition is to become the go-to marketplace for shared road mobility. We offer long distance carpooling service, a commuting carpooling service, & since 2018 a marketplace bus service too. A filled bus emits one third of the emissions per passenger kilometer as an average car. So we want to fill those seats too!

In 2018, 84 million travellers used BlaBlaCar globally saving 1.6 million tons of CO2. Meanwhile we enabled human connections, bringing people closer together in more ways than one with 87% of members say that carpooling is an enriching experience.

BlaBlaCar offers a truly & unique international environment with a team counting 35 nationalities, serving a global member-base from 8 offices in Berlin, Kiev, Madrid, Milan, Moscow, Paris (HQ), So Paulo, Warsaw. English is the official spoken language across BlaBlaCar. We are privately-held & founder-led. Our team of 500 employees is entrepreneurial, passionate, & fundamentally mission-driven.

Job Description

Why join us?

One of BlaBlaCar's key strategic goals is to foster a highly engaged community of users. The Community Relations team at BlaBlaCar is an international, multiple awards-winning team that aims at providing assistance to this community & contributes to the great experience of our users.. This ensures our members an enriching & trustworthy experience. The Community Relations team is answering questions & requests in 20 different languages, every day & 7 days a week.

We are currently looking for a Project Manager dedicated to this team & directly reporting & working within our Community Relations Strategy team.

What you will directly contribute to

  • Initiate, implement & follow-up on internal Community Relations projects that will assure continuous improvement of the team.
  • Propose process & tool improvements to make sure we meet our targets on all main objectives.
  • Create playbooks & document new processes to be shared across teams (both internally in CR & external stakeholders).
  • Work closely with other teams to propose adaptations & evolutions of Community Relations processes in response to product / tech / operational / company updates.
  • Set-up new reporting in Zendesk & maintain the existing ones.
  • Prepare regular & ad-hoc reporting to measure the internal teams' performance on main KPIs & propose continuous improvement projects.
Qualifications

What you will need to be successful

  • Prior successful experience in reporting analyst or project management roles
  • Excellent communication skills in English (written & verbal)
  • A strong ability to engage different stakeholders
  • Enjoy taking ownership of a project, from the creation until the implementation
  • Data-driven & problem-solving mindset
  • Be humble, structured, organized, motivated by innovation
  • Enjoy working as a team-player & learning from others
Additional Information

A few practical details about the role

  • Start: As soon as you are ready!
  • Location: Paris HQ
  • Contract: Permanent contract (CDI)
  • Compensation: Competitive package based on experience

What we offer all of our employees

  • The opportunity to have a meaningful impact, building a CO2-saving global travel network enabling strong human connections too.
  • A strong Fun & Serious company culture
  • An international environment with a team counting 35 nationalities, serving a global member-base from 8 offices around the world (Berlin, Kiev, Madrid, Milan, Moscow, Paris (HQ), So Paulo, Warsaw)
  • State-of-the-art office spaces, in a great location
  • A start-up spirit grounded in agility & teamwork
  • Challenging career opportunities in a high-growth & fast-paced environment
  • Bi-Weekly team-all BlaBlaTalks to learn from each other
  • Weekly Tech Demos, so that we're all up to date with where our product stands

And some other great perks!

  • Free carpooling & bus rides to live our value Be The Member.
  • BlaBlaBreak which takes us all for an unforgettable weekend every 18 months
  • Possibility to work from another BlaBlaOffice abroad for a week once a year (BlaBlaSwap)

What is next

If you are ready to join our exciting journey, please apply below: upload your resume in English (PDF format) & answer our questions in English.

Kindly note that only complete applications will be reviewed by our hiring team & that all your information will be kept confidential.

You can expect us to review your application within the following 2 weeks. If your application fits our requirements, we will invite you to take an analytical test. This step is followed by several face to face or online interviews & a case study.

BlaBlaCar is an equal opportunity employer. We celebrate diversity & are committed to creating an inclusive environment for all employees.

 
 
 
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