SelfMade is the marketing partner with just what you need to grow your online business.
We focus on empowering small to medium-sized e-commerce entrepreneurs, with the singular mission of helping them realize their dreams. Our approach combines technology & marketing expertise to deliver effective & affordable growth solutions. The SelfMade team values constant improvement, a commitment to excellence, & communication that is honest, thoughtful & kind. We have an inclusive, innovative, & inspired workplace, driven by our passion for our customers' success.
About The Job
We're looking for an internal e-commerce industry expert to join us in a senior capacity, reporting directly to the CEO & working with key leaders throughout the organization. Your role will be to develop deep expertise & insights into our customers' needs, as well as the e-commerce industry at large, & work with the SelfMade team to ensure that our product & company are best positioned to serve those needs.
In this position you'll be responsible for using data to uncover the best possible ways for us to help our customers grow. Tasks include designing data frameworks for understanding the most important growth drivers in our customers' businesses, determining leading indicators for both challenges & opportunities, interacting closely with customers about their businesses & working with Product, Operations, & Customer Success leaders inside SelfMade to support each area to deliver results. You'll need the people skills to interact with the rest of the team & customers; to be a good salesperson of your own ideas, a data-driven coach & thought leader inside the company & beyond.