Headout is evolving the way people discover the world by connecting them with exceptional experiences at the push of a button. We are building a magical platform that gets everyone to head out & have fun in a matter of seconds; no matter where you are & what you want to do. We are combining a delightful product experience, data-driven decisions, sophisticated supply side logistics network & world-class operations to solve a huge basic human problem: how do we have a good time?
Weve grown 15x in the last 9 months & are backed by some of the finest investors in Silicon Valley who are behind companies like Alibaba, Lyft, Snapchat, Snapdeal, Angellist, Instacart, Product Hunt, Postmates & others.
Headout is looking for reliable, energetic, organized individuals to guide our highly motivated field team dedicated to providing a word-class service for our Broadway customers. Youll be responsible for scaling our operations while maintaining & improving on aggressive quality & speed metrics.
Were looking for a natural leader, operator, & problem solver with people management or team lead experience.
This role will require the ability to work any type of assigned shift (weekends, etc.) including holidays.
What are you going to do?
- Manage all local operations on the ground.
- Hire & scale our local network of ticket delivery partners
- Co-ordinate with Operations team in Bangalore to ensure hassle free super customer experience.
- Identify operational bottlenecks & solve problems by innovating & implementing new processes
- Build, maintain, & communicate detailed reporting.
You're fit for this role, if you're:
- 1+ year of operations experience in online marketplace, e-commerce or travel related businesses.
- Prior experience in hiring, managing & scaling teams.
- Ability to manage complex projects & multi-task with excellent organization skills.
- Excellent internal & external communicator & strong interpersonal skills.
- Comfortable with a fast-paced environment & changing requirements.
- Ability to be proactive & work independently with minimal guidance.