The Digital Empowerment Architect is responsible for driving the integration & adoption of digital workplace technologies to maximize customer experience & acquisition. This leader drives initiatives & coordinates cross-functional resources to increase workforce productivity & data intelligence. They ensure that employees have the motivation, permission, & knowledge to exploit digital technology fully. This leader will partner with business units, sales, marketing, & shared services partners, such as finance, HR, & business resources.
This role is critical to R3's pursuit of revenue, customer satisfaction, & product adoption. It drives three primary outcomes:
• Enhance the productivity of colleagues, particularly those revenue orientated, via the integration of systems & data repositories to automate workflows
• Providing accessible data to inform our leaders & their teams to make significant decisions
• The build & maintenance of customer success tooling (Portal & dashboards)
As the Digital Empowerment Architect, you'll support the entire R3 organization in driving the adoption of & enhancing our company-wide shared digital platform & our external client-facing portals. You will be responsible for transforming business needs into automated workflows & data flows that allow R3 to scale & measure success uniformly. You will help the various business leaders select & drive the adoption of digital tools to deliver operational leverage. You will lead work to make digital tools effective & configured to provide R3 with the necessary business intelligence to make data-driven decisions about the health of the business units, specifically & the company, more broadly.
You'll own the overall digital system architecture & will design inter-system data flows & processes. You are excellent at understanding & collating business requirements, mapping workflows, & managing integrations.
A successful candidate in this position will be able to work, advocate, & lead cross-functionally across business units & teams to achieve broader organization-wide business intelligence & strategic initiatives. They will; create synergies & address pitfalls in our processes, shape & create alignment on the customer journey, help drive adoption & selection of business system tooling, & define our broader data lifecycle concerning customer information.
The candidate will work in an entirely modern cloud-native environment with very little legacy hardware or software deployed. They will join a dynamic technology team of IT operations, security, assurance, & resilience experts in a company where over half the staff are technology professionals.