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Jet is on mission to become the smartest way to shop & save on pretty much anything.
 
Product, Full Time    Hoboken, NJ, USA    Posted: Friday, March 15, 2019
 
   
 
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JOB DETAILS
 

Associate Product Manager, Customer Care Systems
Hoboken, NJ

What you'll do

The Associate Product Manager, Customer Care Systems has a demonstrated passion for creating intuitive & efficient systems to support customer communication & service. Through our internal Customer Relationship Management system & Chatbot Platform, our team strives to provide innovative solutions to drive best in class eCommerce support. The Associate Product Manager will be responsible for feature development, from design to release, & will be required to work in close collaboration with our software engineers & product teams to plan & execute on the product vision.

Responsibilities:

  • Work with the product team to identify, plan, & prioritize new features to improve user experience & support organizational initiatives
  • Collaborate with UX/CX & technical teams to create user workflows & monitor build progress to ensure successful launch
  • Partner with various teams to build scalable systems to support customer service across the Walmart family of brands with varying technical & operational requirements
  • Analyze customer communication data to investigate product performance & drive user flow improvements
  • Contribute to the high level product vision through planning & executing on supporting goals

How youll know its right:

  • If you are a go-getter: You consistently work through barriers & drive projects through implementation
  • If you are an unrelenting problem solver: You love to create structure around ambiguous problems & provide simple, insightful solutions
  • If you are analytically creative: Youre able to see & manipulate data to derive trends & insights
  • If you are intellectually curious: You are hungry to learn, dig deep, & drive projects from ideation through implementation
  • If you are able to see the big picture, but not afraid to get in the weeds

We think youd look great in purple

Qualifications:

  • Bachelors degree from a rigorous undergraduate program with demonstrated high academic achievement
  • 1-3 years of professional experience in a product development, highly analytical, and/or data intensive role
  • Proficiency in at least one analytical software a plus (SQL, R, Excel, etc.)
  • Excellent organizational & communication skills with strong attention to detail

About Jet:

Jet.com is changing the way the world shops. In Hoboken, NJjust ten minutes from Manhattanour team of builders, thinkers, risk-takers, & dreamers is pushing the boundaries to create a world-class shopping experience that saves customers every penny possible. To win, we need people like YOU: curious, determined, & outrageously passionate. Sound like a fit? Lets make a date.

 
 
 
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