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INTURN is first B2B platform for brands & retailers to confidentially buy & sell excess inventory globally.
 
Sales, Full Time    New York City HQ    Posted: Wednesday, April 10, 2019
 
   
 
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JOB DETAILS
 

Our Vision

INTURN is the leading global platform that standardizes the way the retail industry plans, shops & transacts off price inventory.

Job summary:

The client success associate is a highly visible team member responsible for the post-sale success & satisfaction of a portfolio of 12-15 INTURN customers. CS associates work to identify & address any customer satisfaction, growth opportunity or risk within their portfolio, while also attending to the day-to-day operations of each account. This includes, but is not limited to, training, troubleshooting & ongoing, proactive communication both internally & externally. CS associates are expected to maintain a high level of operational efficiency & delivering superior client service.

Responsibilities

  • Primary ownership & accountability for ensuring customer growth, satisfaction, & retention within the assigned accounts
  • Build, maintain & execute on account plans for each assigned account
  • Develop strong relationships with all key decision makers & influencers across account
  • Own all primary Customer communication & resolve escalations with autonomy
  • For clients, assist with & understand internal budgets, forecasts, & margin management
  • Gather feedback from customers & work with product to identify client-centric solutions
  • Analyze customer data to identify best practices
  • Report on, & mitigate, risk & opportunity within portfolio
  • Help customers plan & understand the best ways to utilize INTURN for their specific business needs by serving as a product expert
  • Work closely internally with cross-functional teams to ensure alignment on key accounts & decisions
  • Contribute to internal projects including research & client data-entry
  • Think outside the box to offer new ideas to leadership team that foster client success

Education

  • BA/BS is required
  • Advanced degree is a plus

Key Qualifications

  • Ability to effectively communicate ideas to clients, executives, & cross-functional teams with both excellent written & verbal skills
  • Basic knowledge (at a minimum) of retail industry, including inventory management & supply chain lifecycle. Knowledge of wholesale is a plus.
  • Extremely proactive & highly organized with an ability to manage & complete multiple tasks on time & within a budget
  • 2-4 years experience in account management or customer success at a SaaS company preferred
  • Technical aptitude & ability to learn software programs
  • Experience with Customer Relationship Management (CRM) software such as, Salesforce
  • A commitment to going above & beyond to make clients happy with a no task too small outlook
  • Highly proficient in Microsoft Office (Word, Excel, & Powerpoint). Familiarity with Salesforce is a plus.
  • Ability to deal with ambiguity & effectively manage internal resources
  • Willingness to travel if necessary

Benefits & Perks

  • Personal Development Spend ($800/year)
  • Wellness stipend including mental & physical health ($150/month)
  • Sabbatical (after 4 years you get an additional month off)
  • Medical, dental, & vision health care
  • Paid Parental leave (12 weeks)
  • 401K retirement plan
  • Paid vacation days: 18
  • Unlimited sick time (Humans First policy!)
  • Equity options
  • Company outings & summer events
  • Friday lunches #noms
 
 
 
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