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Box // cloud content management
 
New York City, NY    Posted: Tuesday, August 02, 2022
 
   
 
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JOB DETAILS
 

WHAT IS BOX?

Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration & workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, & we need strong advocates to help us achieve that goal. 

By joining Box, you will have the unique opportunity to help capture a majority of this developing market & define what content management looks like for the digital enterprise. Today, Box powers over 98,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud. 

WHY BOX NEEDS YOU?

This role works with new & existing business & Mid-Market customers to ensure that they are supremely successful with & delighted by Box. You will be responsible for effectively onboarding these accounts onto our services, spur usage in the early stages & ongoing, & build high customer satisfaction. You will work with your accounts actively to drive adoption, as well as act as the voice of your customers internally at Box. Creative, energetic & self-driven, you understand the customer & their use cases & know how to be a trusted partner so companies stay & grow with Box. You can manage numerous customers at different stages of the customer lifecycle with ease. You also love understanding a product in depth & then communicating those solutions to the users. 

WHAT YOU'LL DO

  • Manage all post-sales activity for Boxs Mid-Market customers through strong relationship-building, product knowledge, planning & execution

  • Maintain a deep understanding of the product in order to speak with customers about the most relevant features/functionality for their specific business needs

  • Increase customer retention by conducting regular check-in calls for tactical items, & performing strategic business reviews with C-level Executives & decision makers to align on their objectives & outcomes

  • Develop joint success plans with customers to ensure there is a plan is in place to drive adoption & high value use cases within the organization through change management

  • Track accounts to identify churn risk & work actively to improve customer health & retention

  • Partner with Sales & Professional Services to develop a plan for making Box a part of each customers core architecture

  • Work closely with Product & Engineering on identification & tracking of product improvement requests & bugs

  • Function as the customer advocate & provide internal feedback on how Box can better serve our enterprise customers

WHO YOU ARE

  • Bachelors degree required 

  • 4+ years prior account management experience 

  • 4+ years of experience in SaaS

  • Strong communication skills & technical aptitude

  • Familiarity with Salesforce, Zendesk, & other Software-as-a-Service is a plus

  • Proactive team player who has fresh ideas when it comes to user adoption & churn mitigation 

  • Enjoys working closely with customers to ensure complete satisfaction 

  • A self-starter who takes the initiative to get things done

BENEFITS  

HEALTH AND SAFETY

To promote the health & safety of all Boxers & our communities, in order to "Go to Work" at Box in the U.S., you must be Fully Vaccinated or have an approved accommodation. "Go(ing) to Work" at Box is defined as visiting a Box office, facility, or co-working site, visiting or meeting in person with fellow Boxers, Box clients and/or customers, vendors, or partners, engaging in business travel, & or participating in any Box-sponsored and/or related activity where others are present.  If you are fully remote & do not "Go to Work, the vaccination requirement is not applicable.  "Fully Vaccinated" means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen.  If you are unable to get a vaccine due to a medical condition, a sincerely-held religious belief or another legally recognized reason, Box will consider requests for an accommodation.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice.

EQUAL OPPORTUNITY  

We are an equal opportunity employer & value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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