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Yelp // local business reviews
Design, Full Time    Toronto, Ontario, Canada    Posted: Thursday, May 20, 2021
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We're looking for an experienced qualitative researcher to help define the future of Yelp with data-driven insights.

Yelp is the best source of knowledge about local businesses. At Yelp, you'll have the opportunity to have a real impact on a product that hundreds of millions of consumers trust to discover & engage with businesses in their community!

The Research team is distributed, with members in the San Francisco Bay Area, Vancouver, & Toronto. We're looking to hire a Canada-based researcher for this position, who may be remote or may work from our Toronto office, located in the heart of the Central Business District. Regardless of your city, join us & be one of the personalities that makes Yelp culture unique. 

Research is a consolidated function, embedded in Product, & responsible for conducting & enabling UX research & market research across the company. Our team consists of 2 UX Researchers (you'll be number 3), a Market Researcher (hiring for this now), an UX Operations Coordinator, & a Team Lead. We're looking to grow the team's capabilities with an experienced qualitative researcher to plan & lead strategic research with our Biz audience. This mandate will carry you across the organization, creating high visibility partnerships with Product, Marketing & other teams. The right candidate will have a proven track record as a self-starter who has created highly actionable, rigorous research to inform Product roadmaps. It will also be incredibly important that our Mission & Vision statements resonate with a potential new hire.  

Our Team's Mission: 
Represent current & future users with rigorous & actionable research that empowers partners to confidently make decisions that will improve Yelp's user experience & drive company success.

Our Team's Vision:
To be an integral, cross-functional partner that fosters continual user learning & delivers trusted, data-backed insights which inform strategic business direction. 

The role:
We're looking for a Research Lead to pioneer research & help develop innovative products & services. Do you love working in collaborative environments, have solid communication skills, & a proactive attitude? If so, let's chat! 
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