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Deliveroo // restaurant food delivery
Sales, Full Time    London    Posted: Wednesday, August 25, 2021
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The Team

The U.K. & Ireland are our domestic & most mature markets. Functions include commercial, operations & marketing, & teams in the UK&I partner closely with global functions such a product, technology & consumer to deliver results for our customers.

The National Accounts team are responsible for managing the relationships between Deliveroo & our largest restaurant partners, ensuring that they continue to grow & operate efficiently on the platform. These National restaurant chains are made up of 000s of sites spread across the UKI & include some of the nations favourite brands. 

The Role

As a Snr National Account Manager you will be responsible for managing the day to day relationship with a portfolio of the largest  restaurant partners. You will use your knowledge & expertise of the Deliveroo platform to grow these partners' sales  while helping them to improve their day to day operations & become more efficient as they interact with customers & riders. 

Using data to understand patterns in how these partners are performing & creating compelling insight into how & where they can improve will be critical to your success in the role. You will need to be able  to manage multiple projects at once, interacting with key functions such as marketing, Operations & Product. 

Working with restaurant partners of this scale you will often have to overcome challenges that Deliveroo is facing for the first time, helping to shape the future of how we interact with the very largest  partners globally. 


  • Monitor & analyse the performance of partner specific KPIs, preparing & presenting partner performance review meetings with key stakeholders
  • Own & manage weekly operational meetings & reviews, build & deliver insight during monthly & quarterly review with support from your Client Partner 
  • Provide insight & guidance on how to optimise & grow delivery as a channel 
  • Increase revenue & health metrics by consulting restaurant partners on best practice 
  • Deliver in person training sessions for key restaurant stakeholders to include: operational best practice, deliveroo trends & insights & on site troubleshooting 
  • Identify opportunities to deepen & grow the relationship with key restaurant partners by involving & working cross functionally with other parts of the Deliveroo business 
  • Partner with regional Commercial Managers to identify & prioritise opportunities for growth in key regional zones across the UK 
  • Work with restaurant marketing counterparts to design, deliver & evaluate marketing campaigns that drive value for restaurant partners 


  • Tenacious, methodical & analytical  
  • Ability to manipulate data  & create compelling insight with clear that is clear & actionable 
  • Demonstrable experience in account management or a strategic partnerships role 
  • Effective relationship-building & communication skills
  • Experience working in a dynamic high-growth company preferred 

Why Deliveroo?

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient & accessible. We give people the opportunity to eat what they want, when & where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy & ownership, & we are always looking for new ideas.

Workplace & Diversity

At Deliveroo we know that people are the heart of the business & we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away & relocation.

We believe a great workplace is one that represents the world we live in & how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food & a desire to be part of one of the fastest growing startups in an incredibly exciting space.

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