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Intercom // platform for customer support & feedback
Design, Full Time    Dublin or remote in Ireland    Posted: Monday, March 07, 2022
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Communication has changed for people. Its changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycleacross acquisition, engagement, & support. Today more than 25,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, & so much more. 

What's the opportunity?

Were looking for a talented & experienced Senior Visual Designer to take ownership of our Design Systems & help uplevel the visual quality of our product. 

This role is a unique opportunity as it is the first role giving someone holistic ownership of our products visual design. Youll be responsible for creating, maintaining & improving the foundational patterns, UI components, tools, & documentation that empowers Intercoms strategic design vision. You will also collaborate with engineers, product & brand designers across all of Intercom & directly contribute to making our product more delightful & visually pleasing. All together, youll have the opportunity to do the best work of your career at a highly admired product-driven company that's driving real change in the industry.

We've had Designers in key leadership roles, including at the exec level, from the very beginning. This has made Design a core foundation of our company's DNA. This means that you'll never have to justify the importance of Design. We genuinely care about people & value kindness in our everyday interactions. You'll be able to be yourself, feel valued, supported, learn & grow no matter how experienced you are.

If you want to learn more about what it's like to work here, check out, read what makes us different, & listen to a podcast with our co-founder, Des & CEO, Karen. If youre passionate about the craft & process of building world-class products & working with great people, youll fit right in. By the way, imposter syndrome is a real thing, don't let it stop you & please apply!

What will I be doing?

  • Act as a leader within the Product Design team, collaborating with other designers to make their work & the whole team better

  • Set new standards for visual craft & execution across our product

  • Design new system components, working closely with product teams to ensure they meet their needs.

  • Sketch & prototype ideas to quickly access viability, & design the fine grained details of interactions

  • Iterate based on feedback from the whole team & users.

  • Work closely with engineers as they build & ship ideas

  • Own the success or failure of their design work & initiate design & engineering sprints to improve shipped work

  • Advocate for the design system throughout the company, representing the team in product discussions & educating others on how to use the system.

  • Write about, present, & share what they have learned, both internally & with the wider community via our blog, books, & events

What skills do I need?

  • The ability to produce cutting edge visual design work. Mastery of the fundamentals of color, spacing & typography

  • Excellent attention to detail when creating design mockups & assets

  • Experience working directly with & contributing to design systems including component design, documentation, & education.

  • Experience designing digital products & systems, not just websites. You have helped ship products

  • Knowledge of technical constraints & guidelines as they apply to designing for digital platforms, including web, iOS & Android. 

  • Awareness of inclusive design principles & best practices.

  • Advanced knowledge of Figmas design tool

  • The ability to create prototypes using Framer, Keynote, HTML/CSS/JS, etc

  • Ability to work with front end engineering teams for web & mobile user interfaces, including participating in code reviews.

  • Excellent communicator of design work & your rationale behind proposals

  • Excellent self-starter who can plan & manage their own work, cross borders & break down silos between disciplines, empowering designers & engineers to work quickly with high standards for quality & consistency.

We're looking for a portfolio that clearly outlines the process you applied to tackling the challenges, rather than focusing just on visuals & landing pages. Your portfolio should be well structured & clear. Your experience should ideally focus on designing software products.


We are a well treated bunch, with awesome benefits! If theres something important to you thats not on this list, talk to us! :)

  • Competitive salary & equity in a fast-growing start-up

  • We serve lunch every weekday, plus a variety of snack foods & a fully stocked kitchen

  • Regular compensation reviews - we reward great work!

  • Peace of mind with life assurance, as well as comprehensive health & dental insurance for you & your dependents

  • Open vacation policy & flexible holidays so you can take time off when you need it

  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

  • If youre cycling, weve got you covered on the Cycle-to-Work Scheme. With secure bike storage too

  • MacBooks are our standard, but were happy to get you whatever equipment helps you get your job done

We are a diverse bunch of people & we want to continue to attract & retain a diverse range of people into our organisation. We're committed to an inclusive & diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

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